help solve Powerline problem for friend.

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So this friend of mine has a problem with he powerline adapters after upgrading her modem. (yeah I was talking about powerline adapters on a different thread but it's not for me )

Her hubby is in military and is gone most of the time. He set the new modem up and is gone again...

They NEVER used the router for actual wifi - (They think wifi affects their brain waves). So their setup was all wired: Modem, Router and PL adapters all over the place.

with OLD modem: everything worked fine. The speed with PL adapters, even downstairs, was the same as the speed with modem directly connected to PC. (or so she says).

Today the modem was connected due to speed upgrade by TWC.

When she plugs in PC direct to modem, she gets the New, higher speed. 120 mbps

But powerlines are only bringing like 18 mbps. (which is lower than what it was before which about 20-24 mbps, she says).

I asked her to look at connections.

She says a desktop AND a powerline adapter is connected to the NEW modem.
And that router is NOT EVEN ON or connected.

How can this be?

I thought a modem supplies internet to only ONE thing, a pc or a router etc but not two items.
(This new modem does have its own router function but she swears they never changed anything in the plan, and still only use it as a MODEM only, and NOT as a router)

If she's correct: (and my assumption is correct that you cannot hard-wire connect 2 devices to a modem unless its router function is enabled):

How come the powerlines are getting any internet at all?

---EDIT---

she just called her husband has said he simply plugged in PL to modem because it has "enough ports in the back and old modem only had one" -
so it does work like that? all ports are active on a modem ?
then why are the PL speeds LOWER than before?

do they need to be re-paired /re-initialized in some way?

(I have no PL experience)

Thanks for any feedback.
 
Answered my own question sort of:

Apparently, even if you're not using the new TWC modems (Arris DG1670A in our cases) as routers, ALL the ports are Active and multiple clinets can be connected to the modem. (chatted with TWC support and the guy confirmed this).
 
Yes if wireless is disabled ports will still work. speed her powerlines are displaying can vary for many reasons. What is connected to the powerlines in other rooms? If computers and being used for internet..even 24mbps is slow..compare internet speedtests if thats all that is done on other connections. Hardwired to modem vs hardwired to powerline. If difference is minimal id just leave well enough alone.
 
Thanks.

Only laptops are connected to PL adapters, she said.

The latest I heard from here was:
connected directly to modem: 120 mbps (desktop)
downstairs (and upsatairs-where the main PL adapter is) hardwired to PL adapters: laptop: 30-40 mbps.

I know that PL adapters drop speed the farther they're from the "main" PL adapter, but THAT much?

idk. She seems ok with it for now, and says that the PL adapters are pretty new; but who knows how capable they are?
 
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PL adapters have improved over time but of course old tech is always sold on the cheap and good enough in majority of cases.

So it is model specific(technology) what the in theory bandwidth is however what I do know is a recent iteration capable of 144Mpbs only did 80-90Mpbs in practice. I think you have to look up model and then decide if speed is fast or slow.

I am soooo glad I had my home wired as much as possible. Nothing beats Cat5e or Cat6.
 
Thanks for feedback.
I had previously advised her to replace old Cat5 cables with Cat6 just in case... her husband did that today/
THAT made a difference - now she's getting about 40mbps from PL downstairs (used to be around 20-23 with cat5) idk if it REALLY made a difference, but she said the difference was immediate...

Now a side question for ME:
I think I have RG59 from wall to new modem. Would it be worthwhile to get RG6 coax? just in case? (now that TWC says they have an all "digital" network for broadband, I wonder if they did any upgrades to existing cabling to the house at all or not....
 
Quote:
Now a side question for ME:
I think I have RG59 from wall to new modem. Would it be worthwhile to get RG6 coax? just in case? (now that TWC says they have an all "digital" network for broadband, I wonder if they did any upgrades to existing cabling to the house at all or not....

Ever since 1990, I've used nothing but RG-6QS in all of my work. The days of 58/59 are LONNGGG gone.....
 
Thanks

But if the lines to the house are still RG59 it won;t make sense to just change the cable from wall to modem to RG6, right?
(i am not having any problems, but I like preventative measures) -

i am NOT aware of what type of cables TWC has outside house.
 
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Originally Posted By: 97tbird
ThanksBut if the lines to the house are still RG59 it won;t make sense to just change the cable from wall to modem to RG6, right?

Correct. From their exterior box (demarc point), downstream to your devices should be RG-6QS for best results and lowest noise.
 
Hmm... Hopefully I can verify this...
We now have 300/25 internet service from TWC.
Is it possible that they still use RG59 if it's that obsolete?
 
Originally Posted By: sleddriver
Quote:
Now a side question for ME:
I think I have RG59 from wall to new modem. Would it be worthwhile to get RG6 coax? just in case? (now that TWC says they have an all "digital" network for broadband, I wonder if they did any upgrades to existing cabling to the house at all or not....

Ever since 1990, I've used nothing but RG-6QS in all of my work. The days of 58/59 are LONNGGG gone.....


If his "overhead" cable is old or is not supported by a "messenger" it should be changed anyway by his ISP.
 
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Originally Posted By: 97tbird
Hmm... Hopefully I can verify this...
We now have 300/25 internet service from TWC. Is it possible that they still use RG59 if it's that obsolete?
It's attenuation/ft is much higher for UHF and above than RG-6QS. Second, it's much cheaper. Third, a 1000' spool is much smaller and thus takes up less space on the truck.

I receive off-air TV signals using a UHF antenna, which feeds a splitter and on to other sets/dvr's etc using RG-6QS. If yours is working, OK. No worries then. But as I said, I never used it for my customers or myself.

When I rewired my house for PHONE & DATA, I didn't go back with an old 2-pair POTS line, I used Cat5 instead. Now old 2-pair would no doubt work fine for phone, maybe even data, but I wouldn't use it, particularly since I had > 1000' of Cat5 from a previous job.

Understand?
 
I think so.
I do get the advertised internet speed (and a bit more) I pay for, so I am assuming everything is ok. I was mostly curious as to what upgrades they did before offering these new speeds. (described as extensive overhauling of all hubs, but no details on what it all entailed)

We don't have TWC tv/cable TV.
Only service we have from TWC is cable internet
 
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