Originally Posted By: qdeezie
I have many other positive stories to tell, but my take on it is don't get so full of yourself to the point that listening to others is not an option because sometimes you'll miss a simple suggestion that may eliminate you from experiencing grief/problems in the future.
this is good advice in many realms. thumbs up
I think i will add to my explination:
I recently went into a Napa and asked about motorcycle oil (location in store) Clerk informed me they didnt have any, I decided what the heck, i will give the HDEO's (Diesel) a try, since so many rave about it.. so i mention this to the clerk. and i get a flat out "you cant put that in your motorcycle its diesel oil" I go into details, short and to the point that its safe. The clerk wasnt having it.. So i asked about oil filters for my Ranger, he looked it up and said we dont carry anything that will work. I pulled out my droid and opened up BITOG and got the napa/wix numbers for the filter's that would work and asked for them. The clerk just looked at me as though i was stupid and retrieved the filters. i paid and left. of course the filters do work, and i didnt purchase any oil that day.. but it got me thinking about the amount of knowledge some of these folks have, if there new its understandable. but i wonder if everything is based on punching in numbers to that computer and what the computer says is just fact to them ? In my old neighborhood there was a old timer that worked at a different Napa, i NEVER seen that man use the computer. You could walk in and tell him ""i have a 2.2 ltr.. whatever and he could pull the correct (whatever you wanted) right off a shelf, period. I never returned a part for ill fitment or it just being incorrect, That old timer also opened every box on the counter before he sold you what was inside, he looked over and checked everything himself. that guy was awesome.. think he retired. its Rare to see that level of knowledge or customer service anymore.. come to think of it, it was probably 12 years ago, but that old timer is the one that turned me on to buying the cheaper Napa oil over Valvoline, showing me Valvoline makes the oil its just Napas name on the bottle.. the old timer had nothing to gain other than saving me #3-$4 on a case of oil..