Has anybody bought from Tirerack

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I had a problem with a set of mounted tires from Tire Rack.

The people on the phone were rude, and did not help me.

I received a $25 gift crad from them as an apology...and I sent it back.

I buy local from people I trust and can get excellent customer service.

No Tire Rack for me.
 
I've bought a good bit of stuff from Tire Rack over the years.

Their service has always been very good, they replaced a tire damaged by UPS no questions asked, Set me up with a rep from BBS (who replaced several wheels) and have always been very polite.

They did one time try to convince me that the tires I ordered for a Crown Vic were not the correct size, and gave me all sorts of dire warnings until I just said, "Look, just send what I ordered and I'll take full responsibility". Seems that their data base didn't include Severe Service Packages. Anyway, even then they were polite and they were trying to do the right thing based on the information that they had.
 
Sam's Club and Walmart have given me good prices and service on Goodrich and Fat Guy tires. They buy enough tires that I am sure they have no trouble with a road hazard claim every so often. On more than one occasion they have fixed leaks resulting from corrosion in the bead area of alloy rims. On one occasion they sealed a rim leak on tire they had sold me and then did the other three, including two that had been installed elsewhere, for the bubble. We want you to leave here safe the manager said.
 
Ordered numerous times from Tire Rack. Only one problem occurred. I ordered snow tire and wheel package from them. UPS delivered. Ordered over the phone and gave the salesman the exact year,make,model size etc.
When I went to mount the tires (02 Cavalier), the set of wheels were four lug wheels. My Cav has 5 lug. Tire Rack paid for return shipping, but I had to return them to the UPS store. Lots of phone calls and return authorizations. They did finally send the correct five lug wheels and tires.
Joe
PS My local Sam's Club has the best prices for mounting and balancing, but will only mount tires purchased from them.
 
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I've made many purchases from Tirerack, they are one of my favorite vendors. For tires alone, they are not always the best deal compared to local shops when you add in shipping and local mount/balance. But for tire and wheel packages, I have found nothing better.

My son ordered a tire & wheel package at 2:00 PM on Thursday with standard ground shipping. UPS dropped them in our driveway at 5:10 PM on Friday. Mounted, balanced, new lug nuts and socket for the nuts. It doesn't get better than that.
 
I have ordered all my replacement tires from Tirerack for over 20 years. Never a problem. You can check their installers by entering your zip code on their website and compare prices of the installers that are listed in your area. There is no other source that has a larger selection to choose from. The resourses they provide with testing and customer feedback are without equal IMO.FWIW--Oldtommy
 
Originally Posted By: fdcg27
Originally Posted By: bullwinkle
If you can find one that cares, Wal-Mart is actually an EXCELLENT place to have tires installed-lifetime balancing is usually included for under $10/tire. I've used the one by me several times.


Since you are not far from our neck of the woods, bullwinkle, what Walmart would you recommend?
Sorry for the long delay, but I use the WM in West Chester on Cincinnati-Dayton Rd. by I-75. The Tires Plus by Tri-County Mall has helped me out in the past as well with mounting mail order tires for a reasonable price.
 
Ordered from them many times with excellent results Also a great place to compare prices etc. Just remember to add $30/tire for shipping and mounting/balancing when comparing to a local shop and get the local shop to give an all inclusive price.

that said I got a slightly better deal (mounted and balanced from a local shop and did not have to deal with the shipping lugging the tires to a place to be mounted etc.

Shop around and compare.
 
I'm lucky to live near the Tire Rack warehouse in Connecticut, so I don't pay shipping. I have gotten my last 4 sets of tires there, and each time, have seen local tire dealers' trucks there!

Last set, I took my tires to my local tire shop, and the owner chewed me out for supporting a company in Indiana. Of course, 5 sets of tires ago, I bought from him, and he added about $30/tire in fees, with a higher starting price to boot. He always charges $16 to mount and balance my provided tires, though.

I wish I had tire changer and balancer in my garage. Maybe someday.
 
I just had 4 tires and wheels delivered from them last friday.
They did a nice job mounting and balancing the tires and put new TPS sensors in, the whole package came with new lug nuts and was packaged well.
A simple bolt on deal at a price i couldn't get close to locally.

This is the third package deal i got from them and had zero problems, i will buy from them again 100%.
 
The advantage of Internet shopping is the wide range of choices in both tires and wheels. You also have a better idea of what things cost. The cost of wheels, tires, shipping and installation are all separated.

When I “plus-sized” my wheels last year, I ordered 5 tires from Tirerack, 5 rims & hubcaps from Quadratec and two dozen lug nuts from Amazon. I had the items delivered to a local family owned hubcap and wheel shop that inspected the items and installed them on my car. I had confidence in this shop because it had straightened a couple of my steel wheels after an off-road hunting trip.

If I had gone to a local tire shop or chain store, my choices would have been limited. I stopped going to tire chain stores because returns of defective tires are often prorated to the customer’s disadvantage if you simply want your cash back to buy tires that the chain does not have in inventory.

If the local tire store also does mechanical work, there is a tendency to find problems with your car. The last local tire shop told me that I needed my brake rotors resurfaced. This occurred the day after I had the rotors resurfaced by the dealership. I asked the local tire shop to please call the dealership to tell them that they had botched the resurfacing. The local tire shop refused to call the dealership and admitted that perhaps my rotors were in better shape than they had initially thought.
 
Originally Posted By: Kestas
How can UPS - or anybody for that matter - damage a tire by delivering it?


Never underestimate the destructive power that results when combining idiots and forklifts!
 
Originally Posted By: Jarlaxle
Originally Posted By: Kestas
How can UPS - or anybody for that matter - damage a tire by delivering it?


Never underestimate the destructive power that results when combining idiots and forklifts!


Life is full of these sorts of little questions, like:

Why would a shipping company take 4 tires from Midway GA (basically Savannah) 168 miles over so so roads or much further on an interstate to Tifton GA (middle of nowhere) in order to then ship them another 170 miles to Forrest Park GA which is only about 250 miles via interstate from Midway.

Tire Racks only fault in this is not offering FedEx ground in which case they would have been on my doorstep before noon.
 
FedEx brought my four Treadwright caps from Rapid City, South Dakota to their terminal in Warren, RI via Denver and Jersey.
 
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