Originally Posted By: The Critic
Originally Posted By: GMBoy
Your post has some flaws.
For one, GM eased out relying on Fleet sales years ago to boost resale values and such. They do not do nearly as much Fleet sales as in the 1990's early 2000's when rental sales saved them. The current trend for GM sales is retail sales, finally.
It is, and retail sales are up 27% from before. But I maintain that GM still has a significant amount of fleet sales compared to brands such as Honda.
Originally Posted By: GMBoy
GM does NOT forbid you from going to any dealership for warranty or any service. You can take any GM brand to any GM dealer. Your GMC can goto a Cadillac dealer if you want to and they can and will service it.
They do not forbid you, but it is greatly discouraged. Here is a quote from a Cadillac Owner's manual:
"Your selling dealership has made a large
investment to ensure that they have the proper
tools, training, and parts inventory to make
any necessary warranty repairs should they be
required during the warranty period.
We ask that
you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you
may take your vehicle to any authorized GM
dealer for warranty repairs. However, certain
warranty repairs require special tools or training
that only a dealer selling your brand may
have. Therefore, not all dealers are able to perform
every repair. If a particular dealership cannot
assist you, then contact the Customer Assistance
Center. If you have changed your residence,
visit any Cadillac dealer in the United States or
Canada for warranty service."
Also, our own MrCritical has posted this on a different forum:
Quote:
Re: New car on dealer lot develops FLAT SPOTS on tires... who pays?
You'll get as many opinions as posters here. After 31 years as a consumer, dealer parts manager, warranty administrator, service advisor and salesperson, here's mine.
Don't buy ANY product that may need service from anywhere you're not comfortable with or inconvenient for you to take it back/ship it for service.
I'll service ANYONE'S car under warranty that's undriveable, or unsafe to drive. I'll get them in and out of the shop as soon as possible and extend them every courtesy possible.
If they moved to this area from another area, I'll treat them as well as I can.
If they live here and drove 4 hours to buy a car somewhere else, I'm going to service every car in the service department that was purchased here before I touch theirs. I have to. It costs far less to keep a customer than to get a new one in the door. Pure economics.
As a warranty administrator, GM looks at my repairs/sales ratio. Every car I service that I didn't sell raises my ratio, raises my warranty spending and claims. They look at the number of claims I have (say transmission) vs dealers of my size. Higher than other dealers claims =audits=chargebacks. Chargebacks can cost me my job.
If I'm out of work, or running low, I'll be glad to get your car in and check for most warranty problems if you live here and drove somewhere else to buy. But your squeaks/rattles/water leaks/windnoises/and vibrations are going back to the selling dealer simply because the instance of dissatisfied customers even if it's fixed correctly who hammer me on CSI because of something their dealer should have fixed before they took delivery.
http://www.gminsidenews.com/forums/f73/n...60/#post1890501
With those kinds of policies and pressures on dealerships, how comfortable would YOU feel about purchasing a new GM vehicle?
Newsflash: This isn't just GM. Friend of my moms boss from work owns a honda dealership- they have the same thing. It's called business.