GM- Highest profit since 2000

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I have only seen two Cruzes on the road since their launch.

On Autoblog, it has been mentioned that the higher sales volume of some GM products is due to fleet sales, not retail sales.

Also, the GM warranty policy that you must return to your selling dealership for non-critical warranty service is absolutely ludicrous. That is one reason that is giving me serious doubts about getting another GM vehicle.

Of course, for me, buying a Cruze would also be financial suicide in the event that I want to resell it five years. That is, if I can even find someone to buy it. I can easily resell a mainstream import here, but reselling a Cruze around here would be nearly impossible.
 
Originally Posted By: FusilliJerry82
They never should have gotten rid of Saturn.


10 years ago I would have agreed.
 
Originally Posted By: Bill in Utah


The 3 Cruze models I've seen personally had 45% domestic content on their sticker. That means 65 percent not made here.



That adds up to 110%
wink.gif
 
Originally Posted By: Greggy_D
Originally Posted By: Bill in Utah


The 3 Cruze models I've seen personally had 45% domestic content on their sticker. That means 65 percent not made here.



That adds up to 110%
wink.gif



Thank you for the lesson. Then it is 55% not made here.

Anything else you'd like to add (like to the topic) or are you here just to insult me?
 
Originally Posted By: The Critic
Also, the GM warranty policy that you must return to your selling dealership for non-critical warranty service is absolutely ludicrous. That is one reason that is giving me serious doubts about getting another GM vehicle.


Is that really true? If it's a non-critical warranty item, they won't fix it at your non-selling dealer? That sounds almost too hard to believe.
 
Originally Posted By: The Critic
I have only seen two Cruzes on the road since their launch.

On Autoblog, it has been mentioned that the higher sales volume of some GM products is due to fleet sales, not retail sales.

Also, the GM warranty policy that you must return to your selling dealership for non-critical warranty service is absolutely ludicrous. That is one reason that is giving me serious doubts about getting another GM vehicle.

Of course, for me, buying a Cruze would also be financial suicide in the event that I want to resell it five years. That is, if I can even find someone to buy it. I can easily resell a mainstream import here, but reselling a Cruze around here would be nearly impossible.



Your post has some flaws.

For one, GM eased out relying on Fleet sales years ago to boost resale values and such. They do not do nearly as much Fleet sales as in the 1990's early 2000's when rental sales saved them. The current trend for GM sales is retail sales, finally.

GM does NOT forbid you from going to any dealership for warranty or any service. You can take any GM brand to any GM dealer. Your GMC can goto a Cadillac dealer if you want to and they can and will service it.

I've seen plenty of Cruzes on the road and know 2 people alone in my area that own them. Beings that you are in California I can believe you may not have seen many. That is a state where foreign cars seem to be more heavily concentrated.
 
I have seen a ton of Cruzes around here as well, infact I have been suprised to see as many as I have.

I do a lot of traveling for work and have been getting a lot of Altima rentals lately. I tried to get a Cruze the last two times. They didn't have any as in they don't rent them out.
The Altima makes me miss my Buick.
 
Originally Posted By: LS2JSTS
Correct and in addition, the GMC brand allows Buick and Cadillac dealers to be able to sell GMC trucks without having to also carry Chevy products. Not as big a deal today, but in the past there were a lot of Buick-Pontiac-Olds dealers that also carried the GMC truck line up. Without those truck sales a lot of those dealers would be hurting. As it was/is, the GMC truck line allows them a full slate of vehicles to compete against the Chevy dealers.
+1

So long as there is non Chevrolet branded GM dealerships, there will always be a GMC light truck division. GM expends very little money other than light advertising keeping the GMC light truck division around.
 
I have also only seen two Cruzes on the road here as well. Their very distinctive rear end styling make them stand out and hard to miss. It debuted here with the showcase spot on the dealer lot and fully decked out with all of the marketing glitz on it that you'd expect to see on the showcase model, and more.

Yet it doesn't seem to be taking here. Although to be fair to GM and the Cruze, some of that may be attributable to the reputation of this particular GM dealer as well. And its also competing in a market segment here that is dominated by Toyota, Honda, Hyundai, and Mazda.

-Spyder
 
I think also many of the small GM car buyers were flushed out with the deals on the Cobalts. Heck they had me tempted for quite a while. Also for many people, GM isn't even looked at in the small car market, I doubt SLCraig had a look at them when he bought his Civic, and historically for good reason.
 
Originally Posted By: GMBoy
Your post has some flaws.

For one, GM eased out relying on Fleet sales years ago to boost resale values and such. They do not do nearly as much Fleet sales as in the 1990's early 2000's when rental sales saved them. The current trend for GM sales is retail sales, finally.


It is, and retail sales are up 27% from before. But I maintain that GM still has a significant amount of fleet sales compared to brands such as Honda.


Originally Posted By: GMBoy
GM does NOT forbid you from going to any dealership for warranty or any service. You can take any GM brand to any GM dealer. Your GMC can goto a Cadillac dealer if you want to and they can and will service it.


They do not forbid you, but it is greatly discouraged. Here is a quote from a Cadillac Owner's manual:

"Your selling dealership has made a large
investment to ensure that they have the proper
tools, training, and parts inventory to make
any necessary warranty repairs should they be
required during the warranty period. We ask that
you return to your selling dealer for warranty
repairs.
In the event of an emergency repair, you
may take your vehicle to any authorized GM
dealer for warranty repairs.
However, certain
warranty repairs require special tools or training
that only a dealer selling your brand may
have. Therefore, not all dealers are able to perform
every repair. If a particular dealership cannot
assist you, then contact the Customer Assistance
Center. If you have changed your residence,
visit any Cadillac dealer in the United States or
Canada for warranty service."

Also, our own MrCritical has posted this on a different forum:

Quote:
Re: New car on dealer lot develops FLAT SPOTS on tires... who pays?
You'll get as many opinions as posters here. After 31 years as a consumer, dealer parts manager, warranty administrator, service advisor and salesperson, here's mine.

Don't buy ANY product that may need service from anywhere you're not comfortable with or inconvenient for you to take it back/ship it for service.

I'll service ANYONE'S car under warranty that's undriveable, or unsafe to drive. I'll get them in and out of the shop as soon as possible and extend them every courtesy possible.
If they moved to this area from another area, I'll treat them as well as I can.

If they live here and drove 4 hours to buy a car somewhere else, I'm going to service every car in the service department that was purchased here before I touch theirs. I have to. It costs far less to keep a customer than to get a new one in the door. Pure economics.

As a warranty administrator, GM looks at my repairs/sales ratio. Every car I service that I didn't sell raises my ratio, raises my warranty spending and claims. They look at the number of claims I have (say transmission) vs dealers of my size. Higher than other dealers claims =audits=chargebacks. Chargebacks can cost me my job.

If I'm out of work, or running low, I'll be glad to get your car in and check for most warranty problems if you live here and drove somewhere else to buy. But your squeaks/rattles/water leaks/windnoises/and vibrations are going back to the selling dealer simply because the instance of dissatisfied customers even if it's fixed correctly who hammer me on CSI because of something their dealer should have fixed before they took delivery.


http://www.gminsidenews.com/forums/f73/n...60/#post1890501

With those kinds of policies and pressures on dealerships, how comfortable would YOU feel about purchasing a new GM vehicle?
 
Originally Posted By: The Critic
Originally Posted By: GMBoy
Your post has some flaws.

For one, GM eased out relying on Fleet sales years ago to boost resale values and such. They do not do nearly as much Fleet sales as in the 1990's early 2000's when rental sales saved them. The current trend for GM sales is retail sales, finally.


It is, and retail sales are up 27% from before. But I maintain that GM still has a significant amount of fleet sales compared to brands such as Honda.


Originally Posted By: GMBoy
GM does NOT forbid you from going to any dealership for warranty or any service. You can take any GM brand to any GM dealer. Your GMC can goto a Cadillac dealer if you want to and they can and will service it.


They do not forbid you, but it is greatly discouraged. Here is a quote from a Cadillac Owner's manual:

"Your selling dealership has made a large
investment to ensure that they have the proper
tools, training, and parts inventory to make
any necessary warranty repairs should they be
required during the warranty period. We ask that
you return to your selling dealer for warranty
repairs.
In the event of an emergency repair, you
may take your vehicle to any authorized GM
dealer for warranty repairs.
However, certain
warranty repairs require special tools or training
that only a dealer selling your brand may
have. Therefore, not all dealers are able to perform
every repair. If a particular dealership cannot
assist you, then contact the Customer Assistance
Center. If you have changed your residence,
visit any Cadillac dealer in the United States or
Canada for warranty service."

Also, our own MrCritical has posted this on a different forum:

Quote:
Re: New car on dealer lot develops FLAT SPOTS on tires... who pays?
You'll get as many opinions as posters here. After 31 years as a consumer, dealer parts manager, warranty administrator, service advisor and salesperson, here's mine.

Don't buy ANY product that may need service from anywhere you're not comfortable with or inconvenient for you to take it back/ship it for service.

I'll service ANYONE'S car under warranty that's undriveable, or unsafe to drive. I'll get them in and out of the shop as soon as possible and extend them every courtesy possible.
If they moved to this area from another area, I'll treat them as well as I can.

If they live here and drove 4 hours to buy a car somewhere else, I'm going to service every car in the service department that was purchased here before I touch theirs. I have to. It costs far less to keep a customer than to get a new one in the door. Pure economics.

As a warranty administrator, GM looks at my repairs/sales ratio. Every car I service that I didn't sell raises my ratio, raises my warranty spending and claims. They look at the number of claims I have (say transmission) vs dealers of my size. Higher than other dealers claims =audits=chargebacks. Chargebacks can cost me my job.

If I'm out of work, or running low, I'll be glad to get your car in and check for most warranty problems if you live here and drove somewhere else to buy. But your squeaks/rattles/water leaks/windnoises/and vibrations are going back to the selling dealer simply because the instance of dissatisfied customers even if it's fixed correctly who hammer me on CSI because of something their dealer should have fixed before they took delivery.


http://www.gminsidenews.com/forums/f73/n...60/#post1890501

With those kinds of policies and pressures on dealerships, how comfortable would YOU feel about purchasing a new GM vehicle?


Newsflash: This isn't just GM. Friend of my moms boss from work owns a honda dealership- they have the same thing. It's called business.
 
Last edited:
Originally Posted By: Nick R
Newsflash: This isn't just GM. Friend of my moms boss from work owns a honda dealership- they have the same thing. It's called business.


I've never read in any owner's manual that, "We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized {brand} dealer for warranty repairs."

It ~is~ business, and it's bad business to make a customer feel unwelcomed in a dealer if he hasn't bought the vehicle there. A large reason many people buy new vehicles is because they know they have nationwide warranty coverage, no questions asked. I personally think it's a mistake for GM to be going down this road.
 
Originally Posted By: Hokiefyd
Originally Posted By: Nick R
Newsflash: This isn't just GM. Friend of my moms boss from work owns a honda dealership- they have the same thing. It's called business.


I've never read in any owner's manual that, "We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized {brand} dealer for warranty repairs."

It ~is~ business, and it's bad business to make a customer feel unwelcomed in a dealer if he hasn't bought the vehicle there. A large reason many people buy new vehicles is because they know they have nationwide warranty coverage, no questions asked. I personally think it's a mistake for GM to be going down this road.



They are not going down this road. If a dealership gives a customer grief its the dealer not GM. Dealers are independently owned and operated. GM's warranty is designed to cover you nationwide. The little wording in the owners manual is probably just to apease the dealers.
 
Originally Posted By: Bill in Utah
Originally Posted By: Greggy_D
Originally Posted By: Bill in Utah


The 3 Cruze models I've seen personally had 45% domestic content on their sticker. That means 65 percent not made here.



That adds up to 110%
wink.gif



Thank you for the lesson. Then it is 55% not made here.

Anything else you'd like to add (like to the topic) or are you here just to insult me?


Thin-skinned much, Bill? I believe the emoticon indicates good natured joshing. However, feel free to be insulted when someone gently points out a mistake you've made.
 
Last edited:
Originally Posted By: Samilcar
Originally Posted By: Bill in Utah
Originally Posted By: Greggy_D
Originally Posted By: Bill in Utah


The 3 Cruze models I've seen personally had 45% domestic content on their sticker. That means 65 percent not made here.



That adds up to 110%
wink.gif



Thank you for the lesson. Then it is 55% not made here.

Anything else you'd like to add (like to the topic) or are you here just to insult me?


Thin-skinned much, Bill? I believe the emoticon indicates good natured joshing. However, feel free to be insulted when someone gently points out a mistake you've made.


Thank you for the off topic post. Anything you would like to add to the SUBJECT of this thread? Or will your next post be off topic again?

At least I posted something actual concerning the thread. Both of you guys did not. He pointed out the error which may have or not been in "jest".

We know what your intent was...
 
GM has hit a grand slam with the Cruze. MPG and overall build quality are incredible. With the eco getting 28-42 w/ the 6spd manual 10year/ 100k warranty I don't understand how anyone would buy a corolla the cruze.
 
Originally Posted By: 2Fast4U
GM has hit a grand slam with the Cruze. MPG and overall build quality are incredible. With the eco getting 28-42 w/ the 6spd manual 10year/ 100k warranty I don't understand how anyone would buy a corolla the cruze.



Three words: proven track record.

-Spyder
 
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