Getting really disappointed in Budget Car Rental.

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Not do I rent cars, I rent cars a lot.

And today was the first time that it took THREE cars to find one that was acceptable.

The first one was a '09 Toyota Matrix S 5 door, 32,000 miles, that shook the whole car when idling in park, and the interior was a complete mess. The seats were completely covered in various stains. It was so dirty on the inside, that I didn't even like sitting in it.

The second car was an '09 HHR, with 32,000 miles (again) that constantly pulled to the left (into the oncoming lane of traffic), unless it was constantly steered to the right. The coolant recovery (Dexcool) tank was also bone dry.

I wasn't looking forward to four hours on the interstate, counter-steering it to the right to make it go straight.

It was just as dirty on the inside as well, with the seats being covered with various stains. This one even had some sort of dried liquid splattered on the hard plastic interior pieces.

When I turned the HHR back in, the manager did take the keys and was going to take it for a test drive himself. He did listen to me about what I was describing. Now, the question is... will he do anything about it.... or just try to rent it out to someone else?

The third car was another '09 HHR with only 14,000 miles. However, it was dirtier than I would expect on the inside considering that it has only been in the fleet since mid-April.

One thing that I wonder, is that they're using everything that they have in their fleet out on the road for the next two weeks (including the good, the bad, and the ugly). In other words, they've simply put everything that is 'rentable' (and that seems to be a pretty low standard) into the fleet to get them through the holidays.

It used to be very rare to see a rental with over 30,000 miles on it. Now, it happens quite often. I'm to the point where I automatically give the car a more thorough visual inspection when it has over 25,000 miles on it. This spring, I had a Camry with nearly 37,000 miles and two bald tires on it, that had a pull in one direction as well.

Now, Budget and Avis are the same company.... and National and Alamo are the same company.

Budget used to be a lot better than this. I guess when I get to the reservation counter, I'll just start to ask for whatever they have in the group that I reserved in, that has the lowest mileage on it

Also the HHR is returning excellent fuel mileage with the 2.2 Ecotec. At 75 mph on the interstate with three people inside, it is averaging right at 28. If I back it down to 65mph, it goes to 31.

Plus, since the HHR is a FlexFuel unit, I can re-fuel it with cheaper E85 before returning it, and save about 40 cents a gallon. I rent a lot of Impalas as well, for the same reason.
 
I just rented on our trip to Orlando. Reserved 2 months in advance, had to wait in line for an hour and 20 minutes to get to desk.

Then they couldn't find the reservation, thank God I printed it as proof because I got a great deal.

09 HHR wasn't too dirty but had no washer fluid.

Not thrilled with Budget, but I guess this is why they were $150 cheaper than the competition.

I was disappointed I finally had a flex-fuel vehicle and I couldn't find E85 anywhere in Florida!

John
 
Never had a problem with Avis, in any of the 17 states I visited.
the mileages were upwards of 47k, but I never got stuck, and the cars were relativly clean, and mostly smoke free.
 
I don't rent cars too often, but when I have, they are practically brand-new, with very low mileage. Never had a 'trashed' rental...maybe I've just got lucky!
 
rented a car once in my life, when I got married. had to try a few different places to find one willing to rent to me (I was 3months shy of turning 25).
finally found a local place, forget the name, and got a geo prism. nice car, and a lot nicer than my '85 golf I had at the time.
we used to sell alot of olds alero former rentals at saturn in '02. the used car guy would go looking for them and was very particular. we never had any problems w/ those aleros.
 
People who rent as an employee of a big corporation like I did when I traveled get a prearranged price on rentals that is lower than the public pays. BUT... we had to accept and drive cars that were dirty, substandard, etc as a result. When I comp-lained, I was told that "low price equals lower service levels".

When I rent on my own, I would never accept such trash if I am paying the full civilian fee.
 
Try renting up a class level guys.

Everybody rents the economy car. I have found that most of them are beat pretty bad.

I had to take a Kia sedan through mountains earlier in the year, and that was not fun, I think it was a Rio.

But, if I upgrade to a standard or full size car, I get something like a Malibu, an Impala, or a Sonata.

These cars see less than the economy cars.

Also, sometimes I rent with a different company. Each airport has a regional rental place. In florida its usually Advantage rent a car, there is Fox in other states. Every time I rent from one of these companies, I get a very low mileage car.

The last time I was in orlando, we rented a yaris that had 300 miles on it. Paid about 100 for 6 days.
 
And to think all of these units are coming to a used car lot near you as a "program" car. When I read forums about people complaining about breakdowns on certain cars, often I think that they probably bought used cars that were previously rental units. This is certainly contributes to american cars having low resale and a bad reputation.
 
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Over the years my preferred rental brand has become Avis. It's perhaps the best service among all the companies and the cars have always been clean.
 
Only "bad" rental I got was a corolla from Enterprise with 27k miles, bald front tires, and a four-months-expired state inspection. I was impressed; it held the road real good. Anti-abuse DBW programming kept WOT shifts at 3500 RPM until it was warmed up. In hindsight I should have checked what it had for floormats!
lol.gif
 
Originally Posted By: addyguy
I don't rent cars too often, but when I have, they are practically brand-new, with very low mileage. Never had a 'trashed' rental...maybe I've just got lucky!


Never had a issue with Enterprise...All were spotless and recently serviced.
 
On the whole I've been pretty lucky/happy when renting cars. The two biggest issues I've had have been:

1) getting a car that was 2 quarts low on oil in Buffalo
2) getting a car that had door locks that didn't respond to the key. I had a heck of a time explaining to the CSR that I was locked out of the car despite having the keys in my hand. Fortunately, I had nothing personal inside the passenger compartment and the key worked on the trunk (but the car didn't allow passthrough from the trunk) so I was able to get my luggage out of it when they came with my replacement car.

Both rentals were with Avis, BTW.
 
Originally Posted By: Drew99GT
If the throttle sticks on a Corolla, whats the top speed you'll hit? 80, 85 mph maybe?


I easily hit 110mph on my 1991 Toyota Corolla SR-5 many times, and it was the base one, not the GT-S......
 
Originally Posted By: JustinH
Try renting up a class level guys.

Everybody rents the economy car. I have found that most of them are beat pretty bad.

I had to take a Kia sedan through mountains earlier in the year, and that was not fun, I think it was a Rio.

But, if I upgrade to a standard or full size car, I get something like a Malibu, an Impala, or a Sonata.

These cars see less than the economy cars.


You're correct to an extent... many of the smaller category cars are rented out to users who don't normally rent (i.e. body shop rentals).

However, I've rented in all categories, and even in the full size class, I've gotten several nasty, trashed Impalas/Tauruses/Camrys in the past.

I rented one minivan from Alamo was simply disgusting on the inside. Not only was it dirty... it smelled. After about 30 seconds inside of it, I went back to the rental desk and swapped out for another minivan.

I used to rent almost exclusively from National/Alamo, and watched their quality down. Then I switched over to Budget, and about the time they merged with Avis, their quality went down.
 
Originally Posted By: CivicFan
Over the years my preferred rental brand has become Avis. It's perhaps the best service among all the companies and the cars have always been clean.


Since Avis and Budget have merged, I've been given cars out of the Avis fleet as well.

In general, the quality of the cars in the Avis fleet are good... however, one of the worst cars that I've ever rented was from the Avis fleet (the horrible Camry with the two bald tires that wouldn't go down the road straight).
 
It has been a while since I have been in a rented compact, but even upgraded vehicles can be pretty bad. The worst I can remember was an '04ish Chevy Blazer my dad rented. One of the rear seat belt buckles didn't even work, the interior smelled, and the carpet was dirty. I want to say it came from National, but I'm not positive on that.

Enterprise seems to be decent around here. My dad rented a Tahoe and Grand Marquis from them and both vehicles were very clean and in good mechanical shape. The GM had about 20K miles on it, but I can't remember with the Tahoe.

I once drove a rented 2006 Ram 1500 4x4 for a day. I can't remember the rental company, it might have been Enterprise. The truck was in decent shape, with dirty carpet being the only major issue. However, after driving about 250 miles or so, the truck developed a major exhaust leak somehow. All of a sudden while doing maybe 25-30 MPH, the exhaust got LOUD and the truck lost a lot of power.
 
My mom rented a 08 Suzuki Forenza from Enterprize a few months ago. The engine was covered with oil leaks, left oil on the garage floor, interier was naaaassstttyyy, tires were down to the wear bars and underinflated.

I put a couple qts of 10w40 in it to get the oil level up and pumped up the flat spare tire.

Not impressed with Enterprize at all.
 
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