Originally Posted By: bmwpowere36m3
Customer is not always right... and you can refuse service to anyone.
Agreed, and that's one reason I don't buy willy nilly online, since returns are a hassle. Amazon doesn't need to spend a bunch of time processing returns any more than does Walmart or another brick and mortar store. I certainly understand that people would likely return more stuff to an online retailer than a brick and mortar one. After all, one gets a limited view of the product. One isn't actually physically choosing the product. One isn't actually physically inspecting the product.
That being said, that's why I'm careful about what I buy online. It had better be exactly what I want, and at a heck of a good price and/or only available that way. I don't want to have to mess around doing a return, free or not. Returns are a pain in the butt locally. I don't need to be repackaging items and firing them off at the post office and dealing with a bunch of correspondence around the matter.