Mercedes-Benz Technicians in the US will now Use Microsoft HoloLens 2 and Augmented Reality to Fix Cars
Mercedes-Benz is one of many major automakers using augmented reality to fix cars.
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The luxury automaker is changing the auto repair process by using augmented reality to fix cars. They have begun equipping their dealerships in the US with Microsoft HoloLens 2.
Using this enhanced technology, technicians at Mercedes-Benz are now able to use augmented reality to fix cars at a faster service speed and in a safer way.
Through the HoloLens 2 technology, Mercedes-Benz technicians can simply put on the AR headset which is powered by Dynamics 365 Remote Assist tech and see remote assistance in real-time from specialists all over the world including engineers at the Mercedes-Benz headquarters in Germany.
Porsche as well is tapping into augmented reality to fix cars at their dealerships. Starting with 189 dealerships in the US, Porsche will outfit their repair technicians with augmented reality glasses similar to the HoloLens. Technicians will be able to contact a specialist from Porsche's headquarters in Atlanta. Through the augmented reality called Tech Look Live, Porsche’s repair technicians and specialists can work together on a vehicle in real-time and remotely.
BMW is another luxury automaker that is providing their dealership technicians with augmented reality to fix cars. At all 347 dealerships, BMW has provided their technicians with TSARAVisian Smart Glasses that work similarly to the HoloLens.
Technicians will be able to directly contact and work with specialists from the BMW North America headquarters to repair vehicles remotely.
Just like HoloLens, these smart glasses also allow for overlaying and projecting instructions and information directly in the technician’s field of vision, so they can easily see their next steps for repair.