Originally Posted By: TWG1572
My Frontier experience is pretty consistent with what everyone else reported. Aging infrastructure, known congestion issues, and an unwillingness to fix/address the problems. I had a 3/1MB plan and was typically lucky to get 2MB. When I called in to complain, the answer was that my line had capacity to handle more but they were throttling due to traffic. They stated it was a known issue, with no ETA for resolution.
After 5 years of the same song and dance, I canceled a couple weeks ago. We now have a service that beams internet off communication towers to a dish on our roof. $60 for 12mb service, no caps. You may want to see if something like that is available in your area.
Customer service was as frightening as reported online. I learned to use the chat functionality so that I had a written record of what was said and what promises were made. I was burned a couple times with reps making inaccurate statements or signing me up for services I didn't request. I had to talk to a supervisor on that one to get it addressed.
I'd never advocate going with Frontier, unless it's your only option. Unfortunately, it is for many people.
Thanks for the feedback. You confirmed my concerns. Will probably continue with NetZero because I really dislike TWC, especially after it took them three weeks, two service calls, and three hours on the phone to restore two tiers of channels that stopped functioning. WOW is now in the process of establishing service in my community, and should be up and going in 2017. Maybe I'll sit on things and see what they can do.