Our bought new 2017 2.3 EB Explorer transmission failed due to overheating of the TC. Ford offered a Customer Service Program, 20B27 to reprogram the Power Control Module to help protect the torque converter from overheating. We had this done at 67,805 miles in March 2021. The transmission failed at 99,700 miles. No amount of good maintenance would have saved it it seems. I changed the ATF with Mercon LV at 10,000 miles, 22,425 & 32,717 miles. Then next I changed using Castrol synthetic Transmax, which was Ford licensed, at 49,888, 77,332 miles and it failed at 99,700 miles with 22,368 miles on the fluid. The failure occurred rapidly. The rebuilt transmission cost ~$5,000, ouch. It appears that 6F35 transmissions built between 2016 through 2019 were prone to failure on various SUV and truck models with 4 cylinder engines. We don't tow at all and it's not driven hard. It appears that even using synthetic ATF and frequent ATF changes didn't help. I'm now going to use Mercon LV at shorter change intervals. Thankfully it's super easy to change the ATF. We usually keep our vehicles into the 200,000 mile range. The re-builder said in all honesty Ford did not improve the quality of the replacement parts so we can have the same overheating of the TC again. If you own a 2016 through 2019 Ford SUV or truck with this transmission engine combo and all of a sudden you notice that the idle speed drops and it's running rough and shifting is not right you most likely are going to experience transmission failure. Hopefully you don't have this failure. To help the TC from overheating it was recommended to use Sport Mode for local driving in the under 50 mph range instead of Drive. Good luck!