Yesterday mid-morning I started mowing with my John Deere 757. After about 45 minutes I realized that it sounded strange. I stopped mowing, pulled it into the shop, and sure enough the left head gasket had failed. I put my big fan on it for about 20 minutes to cool it off, and then pulled it apart.
Once it was apart I cleaned up and drove over to the local Deere dealership. They had everything I needed with the exception of a replacement head-the head wasn't perfectly flat so I decided to just replace it. Another Deere dealership about 30 minutes away had one, and they'd have it sent over by the end of the day.
I took everything else I needed home, and about 2 hours later a Deere dealership employee pulled up into the driveway with the new head. After signing for it, I put things back together, fired it up, and finished mowing. All together it took around 2 hours of actual repair work, an hour getting the parts, and a 2 hour wait for the head.
It's rare to have a breakdown, but it's nice knowing that when I do I have nearly every part as close as the local dealership, and the few odd parts that aren't available there can be had in a couple of hours.
Who says quality customer service is dead?
Once it was apart I cleaned up and drove over to the local Deere dealership. They had everything I needed with the exception of a replacement head-the head wasn't perfectly flat so I decided to just replace it. Another Deere dealership about 30 minutes away had one, and they'd have it sent over by the end of the day.
I took everything else I needed home, and about 2 hours later a Deere dealership employee pulled up into the driveway with the new head. After signing for it, I put things back together, fired it up, and finished mowing. All together it took around 2 hours of actual repair work, an hour getting the parts, and a 2 hour wait for the head.
It's rare to have a breakdown, but it's nice knowing that when I do I have nearly every part as close as the local dealership, and the few odd parts that aren't available there can be had in a couple of hours.
Who says quality customer service is dead?