Was the pkg coming FedEx Express or FedEx Ground? They are actually two different operating companies (OpCos) within the same corporation. Express (overnight or two-day definite services) will refund shipping charges to whoever was paying the bill if not delivered on time. Ground merely has an estimated delivery day; no money-back guarantee, though.
I started with Federal Express in 1981, retired in 2012. Many of us did not like the separate operating company idea (i.e. Express, Ground, Freight, Trade Networks, Services, Office (Kinkos), etc), or even the names of the OpCos. The badging of the other units as FedEx, but lack of integration just dragged our reputation down (hence this thread) imho. In Kent, WA, where I worked, there was an Express office, Freight office, Ground Home Delivery office, Office printshop, and an Office office! Express heavyweight (outsized cargo) at SeaTac airport nearby, and a Ground office, Trade Networks office, and Services base to boot. Talk about confusing, and I am referring to the FedEx employees. The average customer was completely lost.
Before I retired, periodically would be one of three different FedEx trucks at a business. Was hoping to see four at the same time, but never did.