Verizon completely [censored] up a FIOS install at my rental property and, since it's vacant, won't fix it. (My ex-tenant had it installed without my consent about 2 months before I started eviction proceedings against her)
What did they do?
1)Failed to bury the fiber cable up to the house, instead running it between the slats of the shadowbox fence. This begs the question of how exactly one is supposed to replace the fence since it now has a cable in it? I suppose one could just cut it.
2)Failed to caulk any of the holes where they drilled to run cables into the house.
3)Installed the power supply (which is huge) on the wall of the laundry room, right in front of the dryer, making it impossible to move the dryer out if it should be necessary. They also plugged it into the only available outlet in the laundry room. I guess you can just find an extension cord if you need to iron anything.
4)Cut the copper cable connecting the house to Verizon's network, making all this [censored] a necessity if someone just wants plain old telephone service in that house.
I'm done with Verizon. I got sick of their telemarketing calls every [censored] day for DSL and DirecTV, so I cancelled them and switched to Comcast phone which is cheaper and I now have caller-ID (Verizon wanted $7/month for that!), plus my Asterisk phone system works better with it (I was getting echo with Verizon, no echo with Comcast).
It also didn't help that I called them asking if they would fix their jackleg installation and they said they'd call me back and never did. I have a ticket number. I could call them back. Or I could just fix the problem myself. It'd be far more satisfying that way. I'll even be kind enough to dump the FIOS [censored] in the parking lot of the nearest Verizon CO, because they haven't any other local presence.
Paying my final bill with them was even a pain. I tried to get the total amount due and their automated system is incapable of telling you your account balance after hours--they have nobody in the billing department outside the hours of 8 to 6, Monday-Friday. They sent the final bill a full two weeks after I canceled service with them, and now they owe me $24 because I paid the previous bill and the final bill (which showed up 2 days after I paid the previous bill) had credits on it for amounts on the previous bill.