Craftsman, Made in China - Return It?
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I don't have a problem with Asian tools if they are priced right. But, im not paying Craftsman $$ for Asian tools when you can get the same quality for less $$.
Originally Posted By: tmorris1
I've never thought Craftsman was expensive?
They were priced decently for US made tools. But, Asia made tools at US prices? -No For example, go take a look at a rack Irwin vise-grips. You may see old stock that is made in USA on the same rack as Chinese made stock... For the same price. Thanks for corporate greed!
I've never thought Craftsman was expensive?
They were priced decently for US made tools. But, Asia made tools at US prices? -No For example, go take a look at a rack Irwin vise-grips. You may see old stock that is made in USA on the same rack as Chinese made stock... For the same price. Thanks for corporate greed!
Originally Posted By: JasonC
I don't have a problem with Asian tools if they are priced right. But, im not paying Craftsman $$ for Asian tools when you can get the same quality for less $$.
In the case of the original poster, however, he got it for half price.
I don't have a problem with Asian tools if they are priced right. But, im not paying Craftsman $$ for Asian tools when you can get the same quality for less $$.
In the case of the original poster, however, he got it for half price.
Originally Posted By: goodtimes
A genius move by Sears management. Now they will have to replace the individual pieces with store stock? Which still is mainly made in USA? Or will that soon change? Will they send the defective pieces all the way back to China? No, they won't, they or the distributor will eat the warranty costs afaik. At $65, they don't have to replace too much to start losing money.
China is cunning, they get US companies to build factories in China. The Chinese gov't requirement to do that is to share technology. Next they steal many decades of improvements, know how, and technology, for free. Now they have a clear shot at taking over manufacturing entirely of that product. It is quite unbelievable what is happening, and people just stand by staring into space, marveling at how much they get for the money.
Just hit the flea markets when u can, u will find what u need
A genius move by Sears management. Now they will have to replace the individual pieces with store stock? Which still is mainly made in USA? Or will that soon change? Will they send the defective pieces all the way back to China? No, they won't, they or the distributor will eat the warranty costs afaik. At $65, they don't have to replace too much to start losing money.
China is cunning, they get US companies to build factories in China. The Chinese gov't requirement to do that is to share technology. Next they steal many decades of improvements, know how, and technology, for free. Now they have a clear shot at taking over manufacturing entirely of that product. It is quite unbelievable what is happening, and people just stand by staring into space, marveling at how much they get for the money.
Just hit the flea markets when u can, u will find what u need
Originally Posted By: defektes
must have been an evolv tool set.
I was at Kmart today and saw for the first time some packaged tool sets that had both the Craftsman and Evolv logos. Yes they were made in China. I haven't seen these sets at Sears.
must have been an evolv tool set.
I was at Kmart today and saw for the first time some packaged tool sets that had both the Craftsman and Evolv logos. Yes they were made in China. I haven't seen these sets at Sears.
I'm still ticked about an experience I had with Sears. I received a Craftsman ratchet set when I graduated in 1988. Made in the USA. A few years ago, the 1/4" ratchet gave up the ghost so I brought it back for my free replacement. The replacement was Made in China. The quality difference between the handles was night and day.
I asked for a Made in the USA handle, but they either did not have one or they would not oblige.
They lost a customer that day.
I asked for a Made in the USA handle, but they either did not have one or they would not oblige.
They lost a customer that day.
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
Originally Posted By: Greggy_D
I'm still ticked about an experience I had with Sears. I received a Craftsman ratchet set when I graduated in 1988. Made in the USA. A few years ago, the 1/4" ratchet gave up the ghost so I brought it back for my free replacement. The replacement was Made in China. The quality difference between the handles was night and day.
I asked for a Made in the USA handle, but they either did not have one or they would not oblige.
They lost a customer that day.
Keep checking back and see if a USA made ratchet shows up on the shelf?
I'm still ticked about an experience I had with Sears. I received a Craftsman ratchet set when I graduated in 1988. Made in the USA. A few years ago, the 1/4" ratchet gave up the ghost so I brought it back for my free replacement. The replacement was Made in China. The quality difference between the handles was night and day.
I asked for a Made in the USA handle, but they either did not have one or they would not oblige.
They lost a customer that day.
Keep checking back and see if a USA made ratchet shows up on the shelf?
or have not taken the [censored] replacement, and gone to a store with US made cman tools. Most the CM tools are US made, unless you look at the gimmick garbage, evolv, and the industrial tools.
The sears near me has a wall full of US made Cman ratchets.
The sears near me has a wall full of US made Cman ratchets.
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OVERKILL
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Originally Posted By: JasonC
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
Originally Posted By: JasonC
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
But how does the lifetime warranty of HF and Stanley work in practice? You buy a Stanley tool at Walmart (that might be only marginally less expensive than Craftsman made in China)it's usually not as nice as the Craftsman. When it breaks say some months or a few years later, can you take it back to Walmart without a receipt and get a replacement? Walmart might very well not even carry the same or similar tool anymore. What if you bought one of those 50 piece sockets at Walmart and one of the sockets broke? What's Walmart going to do for that? I just don't think Stanley and Harbor Freight have a real warranty like Craftsman does.
Originally Posted By: OVERK1LL
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
Good move
. I'm curious though, were you able to return the junk Stanley ratchets and get reinburst? It seems like a lot of Chinese made tools break and they just get thrown away. It's a shame that they get their money and in return supply us with junk that just gets thrown away.
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
But how does the lifetime warranty of HF and Stanley work in practice? You buy a Stanley tool at Walmart (that might be only marginally less expensive than Craftsman made in China)it's usually not as nice as the Craftsman. When it breaks say some months or a few years later, can you take it back to Walmart without a receipt and get a replacement? Walmart might very well not even carry the same or similar tool anymore. What if you bought one of those 50 piece sockets at Walmart and one of the sockets broke? What's Walmart going to do for that? I just don't think Stanley and Harbor Freight have a real warranty like Craftsman does.
Originally Posted By: OVERK1LL
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
Good move
OVERKILL
$100 Site Donor 2021
Originally Posted By: mechanicx
Originally Posted By: JasonC
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
But how does the lifetime warranty of HF and Stanley work in practice? You buy a Stanley tool at Walmart (that might be only marginally less expensive than Craftsman made in China)it's usually not as nice as the Craftsman. When it breaks say some months or a few years later, can you take it back to Walmart without a receipt and get a replacement? Walmart might very well not even carry the same or similar tool anymore. What if you bought one of those 50 piece sockets at Walmart and one of the sockets broke? What's Walmart going to do for that? I just don't think Stanley and Harbor Freight have a real warranty like Craftsman does.
Originally Posted By: OVERK1LL
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
Good move
. I'm curious though, were you able to return the junk Stanley ratchets and get reinburst? It seems like a lot of Chinese made tools break and they just get thrown away. It's a shame that they get their money and in return supply us with junk that just gets thrown away.
Well, I drove up to Canadian Tire with the receipt (that's where she bought the kit) and showed the lady at the return counter both the broken ratchets. She then told me that they don't deal with the warranty on the Stanley stuff and I have to call Stanley.
I got home.
I called Stanley.
I was told it was going to be at MINIMUM FIVE WEEKS for my replacements to show up.
They've never shown up. I still have the broken ratchets. I haven't bothered to call them again since I bought the Snap-On ones.
Originally Posted By: JasonC
I feel the same way, if I am going to buy an Asian tool then I will buy a Stanley, Harbor Frieght, etc that carry the same lifetime warranty as Craftsman but w/o Craftsman price.
But how does the lifetime warranty of HF and Stanley work in practice? You buy a Stanley tool at Walmart (that might be only marginally less expensive than Craftsman made in China)it's usually not as nice as the Craftsman. When it breaks say some months or a few years later, can you take it back to Walmart without a receipt and get a replacement? Walmart might very well not even carry the same or similar tool anymore. What if you bought one of those 50 piece sockets at Walmart and one of the sockets broke? What's Walmart going to do for that? I just don't think Stanley and Harbor Freight have a real warranty like Craftsman does.
Originally Posted By: OVERK1LL
After I broke BOTH my Stanley ratchets (my wife bought me the kit) with NORMAL use, they were both replaced with REAL ratchets, ones wearing the Snap-On name.
Good move
Well, I drove up to Canadian Tire with the receipt (that's where she bought the kit) and showed the lady at the return counter both the broken ratchets. She then told me that they don't deal with the warranty on the Stanley stuff and I have to call Stanley.
I got home.
I called Stanley.
I was told it was going to be at MINIMUM FIVE WEEKS for my replacements to show up.
They've never shown up. I still have the broken ratchets. I haven't bothered to call them again since I bought the Snap-On ones.
At least GearWrench's policy is better. I called Apex, told them the issues in moderate detail, answered a few questions, then they asked for my address. A week later 2 replacements showed up in the mail.
I haven't had issues with HF warranty on hand tools. Walk in, give them the broken breaker bar (not abused), selected a new one off the shelf, chat with the manager about the return, and walk back out.
I haven't had issues with HF warranty on hand tools. Walk in, give them the broken breaker bar (not abused), selected a new one off the shelf, chat with the manager about the return, and walk back out.
OVERKILL
$100 Site Donor 2021
Originally Posted By: mechanicx
So their warranty is not only inconvenient but a scam. It's hard to put a real value on chintzy Chinese made tools that break and don't have really have a warrant, I don't know maybe less than a $1?
Oh, come on, you mean you don't buy into the philosophy that buying cheap junk is OK because it is cheap? You mean you would actually be bothered by the inconvenience of this junk breaking and the hassle of replacing it?
Imagine that
I think you and eye are seeing eye-to-eye here!
So their warranty is not only inconvenient but a scam. It's hard to put a real value on chintzy Chinese made tools that break and don't have really have a warrant, I don't know maybe less than a $1?
Oh, come on, you mean you don't buy into the philosophy that buying cheap junk is OK because it is cheap? You mean you would actually be bothered by the inconvenience of this junk breaking and the hassle of replacing it?
Imagine that
JHZR2
Staff member
Boycott the Chinese junk and write them to say so. When they claim they have to do it to stay competitive, tell them that their practice just lost you to competition.
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