Some are. I realize it's a gross generalization, but many are unwilling to admit they don't know what they are doing.
I have a customer who spent hundreds of thousands to migrate data to new storage only to have an off-shore administrator wipe ALL the data. So restart from scratch on that data migration.
I understand the rationale behind not admitting you don't know. There are a billion people (almost literally) in line for your job if you can't do it.
But managers who make the choice don't consider this. They are sold on how knowledgeable they are. Except, not all are.
Not saying a local cowboy on the keyboard couldn't do the same thing. But it seems you have a little more recourse and more oversight into the situation.
I'm am no longer shocked by how companies put their key information in the hands of those with dubious skills to manage it, be they local or off-shore people.
Seems with the off-shore service provider, there is a contract and it's harder to get out. If you have a local idiot, they can be fired or reassigned to a safe place until you can get them out. But few if any care about my experiences. I just document, document, document. That way, if they try to blame me because they lost their data, I can show them the e-mail where I advised against their course of action, or tried to warn them so-and-so didn't know what they were doing, etc.
Originally Posted By: Mr Nice
javacontour,
After hours tech support for out patient monitoring / telemetry systems is in India. They are very professional and knowledgable but I can barely understand Vinesh give me tech support.
The OP needs a job the can't be outsourced.