Best way to dump a customer?

[02SE]

Tell them that there simply isn't enough time in the day to service their needs, AND post on Bitog.

Priorities.

 

[Dave Hess]

Tell customer I no longer want or need your business.

Short and simple.

 

[Owen Lucas]

Refer such customers to your competitors.

Common tactic I’ve seen the body shop industry lol. “ABC body shop specializes in your type of vehicle” (for a super annoying customer that no one can satisfy or wants their deductible waived etc.)

 

[2005jettatdi]

What specifically is dishonest about it? If you quote it up front, and aren't pushing the sale (quite the opposite).

Curios your opinion. Seems to differ from mine. I am far more willing to work a lousy job if it pays more.

In my profession, certified public accountant, working a lousy job can be dangerous. Also, at 72 I am too old to put up with garbage from lousy clients.

 

[crashz]

I have a side business mowing fields. I love it, but over the last 7 years have really developed a strong reaction to poison ivy and poison oak. I cut field for three customers on the end of a cul-de-sac and it was a pretty good gig. The fields were tough (steep!!!!), but 3 clients next door to each other on the same cut schedule was nice. Nice enough folks, but knew they had a tough location. The poison ivy just got worse and worse until I spent an entire summer on prednisone. Really messed up my hormone balance and I'm still battling it.

So I told them all that I was sorry. I finished the season in 2022 and said this was it. Told them in detail why I had to drop them, but even so, they called and offered more money. I eventually had to stop answering their calls. At one point I offered to sell them my equipment.

Sometimes its not easy but sometimes you need to drop the customer and tell them the truth.

 

[Urshurak776]

Whomever came up with the phrase “the customer is always right” should be shot in town square at high noon.

We had a very difficult customer at a hotel (I’m in HVAC, one of the big ‘3’.). At the end of the contract, they wanted to renew and we told them no thank you. Wasn’t worth it. Luckily, we had a GM that understood.

Bottom line, sometimes it’s better to cut bait.

 

[bdcardinal]

Whomever came up with the phrase “the customer is always right” should be shot in town square at high noon.

The full phrase is "The customer is right in matters of taste." So if someone wants a suit made like in Dumb and Dumber, you make them that orange suit.