Strange customer dilemma regarding lawn service

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Nov 29, 2009
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I have a landscape business and this same customer has always wanted me to come on Fridays, well I also do several adjacent neighbors at the same time. Most everyone wants their property serviced on fridays so it looks good for the weekend and I kind of think the neighbors like to have theirs done at the same time so everyones looks good etc, but I guess she's off on Thursdays and Fridays. idk. What I think is absolutely ridiculous is she wants me to talk to the neighbors to change to a different day of the week. The reason is she's tired of the noise. She was literally fixing to have a total meltdown on me over this. In fact, I think she did. This happened a while back where a neighbor complained about the same kind of the thing and I told the customer and I'm pretty sure the told his neighbor to take a hike lol because when I brought it up to him he goes wait a minute, he's telling MY guy what day he can come??? lol First world problems here....the part that upsets me is how the customer approached me on the subject all out of the blue saying if you show up one more day on this day I'm finding someone else, you need to talk to everyone and get them to have you come on wednesdays instead of Fridays. How do you approach the other customers without throwing her under the bus? I'm not good with subtly and in fact I think in this particular case it needs to be told how it is to the other customers so they understand the situation. There aren't many things that surprise me these days, but this one just blows my mind. The trivial things that people get bent out of shape about. I just hope I don't lose all these customers over this because they may not go along with it. They may just tell her to take a hike lol Honestly the bottom line is what your neighbor does is really none of your business. Why do people buy houses that are literally 8ft apart and then complain about what the neighbors do? My neighbors are like 1500ft down the road. They could be screaming at each other and it's barely audible let alone being able to understand what theyre saying lol It's possible i'm blowing this out of proportion, but honestly it would actually help me out in the end of I could do more earlier in the week so I don't get stuck working the weekend, so other than that customers poor approach, it would actually be a good thing if they changed days.
 
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The woman who asked you to change the schedule of both your neighbors and you needs to find another landscaper. It sounds like you have multiple clients who are happy with Friday’s schedule, but she is not. Do her on Wednesday, the others on Friday. If she doesn’t like it she can get someone else. Just be happy you don’t live next door to this entitled, self absorbed whack job.

Scott
 
The woman who asked you to change the schedule of both your neighbors and you needs to find another landscaper. It sounds like you have multiple clients who are happy with Friday’s schedule, but she is not. Do her on Wednesday, the others on Friday. If she doesn’t like it she can get someone else. Just be happy you don’t live next door to this entitled, self absorbed whack job.

Scott
I think the others would go along with it, but it just feels weird to me. It doesn't put me in a good position
 
Is this client irreplaceable for some reason? I doubt it. Let her walk. It’s not personal, it’s business.

Scott
Well the issue is I make noise servicing all her neighbors, so I don't want the others to switch to some other company. I don't think they would but you never know. I don't really care if I lose her, good ridens. Even just me by myself gets all 4 knocked out in 2hrs. She's like all the other companies are in and out in 5 minutes. You're here all day! Ugh 2hrs is not all day
 
So she has a bad day and rags on both you and her neighbors? Bye!

Scott
I don't think she's mentioned anything to the neighbors. This is all news to me. She did mention something about a month ago saying I should work Monday-Thursday and have 3 days off. Yeah right lady you're delusional 🙄 pretty sure most companies work 6 days a week except Sunday in the summer. Suddenly she's a landscape expert.
 
I have a landscape business and this same customer has always wanted me to come on Fridays, well I also do several adjacent neighbors at the same time. Most everyone wants their property serviced on fridays so it looks good for the weekend and I kind of think the neighbors like to have theirs done at the same time so everyones looks good etc, but I guess she's off on Thursdays and Fridays. idk. What I think is absolutely ridiculous is she wants me to get MY customers to change to a different day of the week. The reason is she's tired of the noise. She was literally fixing to have a total meltdown on me over this. In fact, I think she did. This happened a while back where a neighbor complained about the same kind of the thing and I told the customer and I'm pretty sure the told his neighbor to take a hike lol because when I brought it up to him he goes wait a minute, he's telling MY guy what day he can come??? lol First world problems here....the part that upsets me is how the customer approached me on the subject all out of the blue saying if you show up one more day on this day I'm finding someone else, you need to talk to everyone and get them to have you come on wednesdays instead of Fridays. How do you approach the other customers without throwing her under the bus? I'm not good with subtly and in fact I think in this particular case it needs to be told how it is to the other customers so they understand the situation. There aren't many things that surprise me these days, but this one just blows my mind. The trivial things that people get bent out of shape about. I just hope I don't lose all these customers over this because they may not go along with it. They may just tell her to take a hike lol Honestly the bottom line is what your neighbor does is really none of your business. Why do people buy houses that are literally 8ft apart and then complain about what the neighbors do? My neighbors are like 1500ft down the road. They could be screaming at each other and it's barely audible let alone being able to understand what theyre saying lol It's possible i'm blowing this out of proportion, but honestly it would actually help me out in the end of I could do more earlier in the week so I don't get stuck working the weekend, so other than that customers poor approach, it would actually be a good thing if they changed days.

I'd tell her you already have other clients on Wednesday. So you'll be in the area on Friday doing the neighbors yards. If she doesn't want hers done at the same time, she's free to find someone else...
 
I'd tell her you already have other clients on Wednesday. So you'll be in the area on Friday doing the neighbors yards. If she doesn't want hers done at the same time, she's free to find someone else...
I mean honestly I'm cool with doing all of them on Wednesday. I can get more done early in the week and I don't have to come out on Saturday. I just think her expecting the neighbors to also change is out of line.
 
How do I mention she's the reason for the change in a professional manner?

I would just say something like "I've had a request to change to Wednesdays, would you be ok with that?" If you want to actually mention her then change it to "'Sally Joe PITA has requested to change to Wednesdays, would you be ok with that?"
 
Okay... So ask the other customers if they are okay with Wednesday. If they are, everyone is happy.
This. Explain to the other customers YOUR reasons, but don't mention it's because of Karen. I'm sure if it's like my neighborhood, this one neighbor makes a lot of complaints about EVERYTHING and the rest have ways of dealing with her/him. Leave yourself out of the neighborhood politics. If the others don't want to change, go with the majority of your customer base and let her figure out what to do. Or have Karen buy you an electric mower 😁.
 
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