Strange customer dilemma regarding lawn service
- Thread starter The motor guy
- Start date
Fire her as a customer. She will be finding one thing after another if you give in.
Fire her. I guarantee you can find another customer in the same area for a Friday mow. Friday is what everyone wants and is usually reserved for the best customers.
I've found that people that are troubled by these perceived little annoyances of life ie: the landscapers make to much noise, my neighbor puts his garbage out to early, my neighbors exhaust is to load on his car, are never happy people and no matter what you do to appease them it will never be enough. Best course of action is to slowly remove them from your life.
May I offer my muffler gutting service? Where I remove the internals and weld in a larger tailpipe. Adds power, sounds great!
(just kidding of course) On a serious note, that saw is on the loud side.
(just kidding of course) On a serious note, that saw is on the loud side.
I love that my yard is mowed on Fridays and have friends with landscape businesses that have their non-Friday customers request a Thursday or Friday cut.
Tell her to find a new company if she doesn’t like the Friday mow. 1% of your customers cause 90% of the issues. A buddy dropped his least favorite customer every season and was much happier because of it.
Tell her to find a new company if she doesn’t like the Friday mow. 1% of your customers cause 90% of the issues. A buddy dropped his least favorite customer every season and was much happier because of it.
The other companies have silent mowers?
The lady's request is completely ridiculous but if scheduling the rest of the neighbors earlier in the week helps you then the best to go about it is to call each one or ask them in person if they're available and explain to them if it would be alright if their lawn service day can be switched while leaving the requesting neighbor's name out.
- Joined
- Nov 29, 2009
- Messages
- 8,685
Write her off. You will pick up another customer to replace her.
I now think she is stressing you out way too much to remain a customer at the risk of losing all the others. Politely tell her to take a hike (or some words to that effect), crack a beer, and enjoy the big smile of relief on your face.
Cujet muffler mods FTW.May I offer my muffler gutting service? Where I remove the internals and weld in a larger tailpipe. Adds power, sounds great!
(just kidding of course) On a serious note, that saw is on the loud side.
I wonder if this neighborhood has an HOA.
I would simply tell her that if she wishes to change the days, she should coordinate this with her neighbors and that you will happily accommodate whatever they all agree on.
Don’t get mixed up with the this. You are there to cut the grass, not to play neighborhood politics.
I would simply tell her that if she wishes to change the days, she should coordinate this with her neighbors and that you will happily accommodate whatever they all agree on.
Don’t get mixed up with the this. You are there to cut the grass, not to play neighborhood politics.
Not only is this a big burden on you to switch all the customers in this neighborhood, I reckon you would have to move the service day for customers in some other neighborhood to put them all on Friday and open up the time for this person and her request.
That’s a big pain.
I don’t see the return on your investment, here.
What percentage of your business/revenue is this woman?
Don’t let her walk.
You should help her out.
“I am more than happy to help you find another landscaper.”
You should help her out.
“I am more than happy to help you find another landscaper.”
- Joined
- Nov 29, 2009
- Messages
- 8,685
Not much, but you would be surprised how often neighbors follow along with other neighbors, etc. Possibly a keeping up with the Jones' type of thing, or for the sake of keeping the neighbor happy. Remember, they live next to her not me. Lol
I don’t know your business well enough to advise - if it keeps other customers - then it might be worth accommodating her. 
Some people think just because they pay for your services that they now own you or something. She is likely a narcissists. If she acts like this with you then she probably acts like this with others. It wouldn’t surprise me if her neighbors didn’t like her behavior either.
Business transactions have to be mutually beneficial for both parties. If she isn’t happy she can terminate the agreement. Same goes for you. You’re under no obligation to change your or everyone else’s entire schedule around to accommodate one person.
Aside: I had a dispute with my neighbor, who is also a Karen type like this, and she tried to turn the neighbors against me. It didn’t really work because most people are rational and know when others are being irrational. Crazy people can’t hide their crazy for very long.
Business transactions have to be mutually beneficial for both parties. If she isn’t happy she can terminate the agreement. Same goes for you. You’re under no obligation to change your or everyone else’s entire schedule around to accommodate one person.
Aside: I had a dispute with my neighbor, who is also a Karen type like this, and she tried to turn the neighbors against me. It didn’t really work because most people are rational and know when others are being irrational. Crazy people can’t hide their crazy for very long.
