@CKN sorry I missed this. On the first free oil change on the new '21 Sierra 3500HD I was getting checked out and the service writer handed me the invoice. I looked and it said oil used 0W-20. The 6.6 gas specs 5W-30. I asked him if they used the oil on the invoice and he said absolutely. I said you used the wrong oil then. He didn't know what to say but the neighboring service writer heard me and came over and said Oh don't worry they hit the wrong key they used the right oil. I said I'd like it changed out. Nope. So now who do you believe? The guy who said absolutely with conviction or the guy trying to CYA? There was no effort to bring the tech out to say the right oil was absolutely put in. I now have on record with the dealer the first oil change was the wrong oil. If something goes wrong during warranty now what??
Came home dumped the 8 quarts of oil and put in the 5W-30 I intended to run. Didn't go back for the 2nd free OC. Half the guys here would say it would make no difference and the other half would say they should have make it right by putting in known 5W-30.
Oh and the other OC that I didn't do was the first free change on a new RAV4. It wasn't worth the 55 mile drive and the 2 hour wait with an appointment so didn't go back for the other free ones then either. It helps that I really enjoy changing oil and will keep doing it as long as I'm able.