Anyone else have issues bringing your own oil?

[dcd]

Just wondering if anyone else has had issues bringing your own oil to an oil change place?

My 07 Cummins 5.9L just hit 35k the other day and I took it to the local Goodyear like I always do every 5k for an oil change. Problem is, this time they refused to do it with my oil and filter. They always have a $20 special that come with 5 qts of oil and a filter, so you would think I would be doing them a favor since I am not using their stuff.

Really I am just disappointed since I have purchased a lifetime tire rotation/balance there and now have to take it two places every 5k miles if I don't want to use their junk Fram filter and pay $99 for a diesel oil change.

It especially ticks me that I have done all my service (brakes, tires, etc.) with them almost exclusively for the past 10 years. Oh well! So much for customer loyalty.

 

[chubbs1]

That would really [censored] me off, especially if you had a record like that with them. I just leased an accord and I brought in my own oil, change before last, and they did it no problem. I have coupons for 12 free Oil changes to boot. Last time I didn't bring in my oil and used their said "Castrol 5w20" it totally sucks though.

 

[saberz]

If you told them that you would leave or made a stink they would change it for you. It saves them money and actually makes them money(pay them 10 bucks to do it for you).

 

[hate2work]

Dang, 11 posts in 7 years, nice

That's some serious restraint.

I hear what you're saying. I hate it when someone changes the deal on me. It usually happens when a new manager comes on board, first thing he does is shake things up by changing stuff. No doubt they weren't making money on the $20 deal, so

 

[oilboy123]

They usually do a Dodge diesel for $20? That is too cheap. I would pay them at least $30 or $40 to do it with you bringing the oil/filter. Talk to the manager if you have not already done so........

 

[94MaxGXE]

I have been dealing with my local Goodyear Gemini store for over 20 years. They have never allowed any customer to bring in there own parts, period. Company policy.

 

[buster]

Yeah that's always been an issue around here.

 

[dcd]

Originally Posted By: 94MaxGXE
I have been dealing with my local Goodyear Gemini store for over 20 years. They have never allowed any customer to bring in there own parts, period. Company policy.


That must be what I'm dealing with. It's the same manager, and he said corporate was really cracking down. Didn't know at the time whether to believe him. I ended up going to Wal-mart this time. I think it was about $30, which is reasonable. They had me sign a waiver for using my oil / filter. You would think Goodyear could do that.

 

[dcd]

Originally Posted By: hate2work

Dang, 11 posts in 7 years, nice

That's some serious restraint.


LOL... When I first signed up in 03 I was excited about switching to synthetic oil and longer OCI's. My enthusiasm faded when I received my first UOA (9k OCI) advising that I decrease the OCI due to high lead. I decided at that point to go back to 5k OCI's with good conventional oil and OEM filter.

 

[Hootbro]

My local Firestone place would not let me use my OEM filter when I asked them to change the oil. Was given the same mumbo jumbo about liability. Told them I would sign a waiver but they would not hear of it and said they are still liable if they use outside parts. Since I was in the middle of a cross country house move and relocation without my own tools to do the change, I relented and let them put on their filter (E-Core).

 

[Rick in PA]

Liability issues using an OEM filter? That's almost funny. I guess it would have been rude to laugh in the guy's face.

If the vehicle owner wants something (good quality) installed that the repair place doesn't offer, the manager should be able to use some discretion in the decision. I guess that's the difference in a chain shop vs. an independent business.

Yeah, it should be sign a wavier and pay the labor.

I can see where it could get ticklish on a more complex job if the vehicle owner wanted [censored] parts installed, who pays when they go bum? There are some shysters out there.

 

[The_Jeff]

It could be more complicated; possibly in their franchise agreement they have to get all their stuff (even shop supplies) through an overpriced middleman. They fear "secret shoppers" trying to sneak stuff through or just the store getting its supplies at walmart. Quoting "liability" just makes it sound like they care about you and your car.

It would be like burger king buying ingredients locally.

 

[NHHEMI]

Never had a problem. I have the dealer do it with my parts. I don't go to outside shops as a rule. I prefer the dealer to do the actual work while under warranty. Haven't had a vehicle out of warranty since the early 90's so it has all been dealer.

I do know from others that the local Jiffy Lubes will use your parts but they charge the same full price for the oil change. I know people that have done that and I shake my head at it( that and actually going to JL ). Why pay them for the oil and filter they don't use??? My Brother In Law uses a local repair shop and he brings his own parts.

 

[hounddog]

I find lots of places,managers spend more tine avoiding making money then just doing the job.I take my own oil and filters on three vehicles every time,My local Dodge dealer charges me $12 bucks to change oil and check air in 6 tires.The other lube places charge me 520 on my other cars.If a shop gave/gives me lip I'm done with them and tell then so.

 

[Autografe]

I use Motorcraft oil and Pure One filters and always pick them up when ever I see a deal. I get my oil changed at the local Walmart with no problem. My receipt always states customer supplied oil and filter. Since I live in a rental and my landlord forbids any kind of work on vehicles I have no choice. I am not sure they charge more for a diesel change but I am also not sure I would let them touch anything out of the ordinary as the turnover in their personal is a standing joke in the community. I always watch them through the window in the service area and check everything carefully before I leave the lot.

 

[CROWNVIC4LIFE]

Down here in the jungle ONLY a INDEPENDENT garage will let you bring your own oil and filter which is exactly what I do...The rip-off tire places will charge you their FULL PRICE oil change [around 35 bucks for conventional or synthetic blend] even if you bring and they use your oil and filter.

BTW the average labor charge for a honest independent is 10-15 bucks.

 

[ahoier]

Originally Posted By: Anies
If you told them that you would leave or made a stink they would change it for you. It saves them money and actually makes them money(pay them 10 bucks to do it for you).
That's a good point....but you gotta be careful (comes down to trust lol) - sure if you make a fuss they may take you in, BUT, say they caused "damage" to your vehicle; I don't know, didn't tighten the filter good enough, or the drain plug, etc. other "vandalism" - they could blame your "Customer Provided parts" on the damage....

To that I say, just move on - not worth the risk, and say, damage did occur, comes down to proving someone guilty or innocent I know Walmart TLE has cameras everywhere, but who knows about some other lube joints? And even then, I hear there's no cameras in their "lower bay"/pit area...

Originally Posted By: oilboy123
They usually do a Dodge diesel for $20? That is too cheap. I would pay them at least $30 or $40 to do it with you bringing the oil/filter. Talk to the manager if you have not already done so........
That seems kind of low. I know at Walmart their "conventional" or "standard" service covers up to 5 quarts....for $30 - so if you car takes 10 quarts of oil, you're charged $30 PLUS the cost of those extra quarts of oil.


But the whole liability is a good point, it could be a conflict, if you had some sort of failure after a "Customer Provided" oil service. The shop may direct you to the filter or oil company for compensation, to an extent; "passing the buck".....


I know a couple users mentioned Customer Provided service while under warranty. I'd be careful here. Since the service report only states "Customer Provided Oil and/or Filter" - the car manufacturer could "pass the buck" back to you and say the Customer Provided Oil was the reason for the failure and not cover......I'd think you'd then have to keep the receipts for the oil and filter you purchased as well, to keep with the actual "service order" as proof.

But yea, at my local Walmart TLE they take customer provided oil and filters all the time; fact is, FRAM and/or CHAMPION (SuperTech) doesn't make filters for every car (some BMWs, Mercedes, VWs, etc....) in which case they have to send the customer down to the local parts house (advance or AutoZone) to get the filter, and come back if they wish.

Last time I did this (opted for a Royal Purple filter out of curiosity hehehe), I think I got a "credit" of $2.59 on the receipt since I provided the filter.....

My buddy told me the biggest stink they get with "Customer Provided" oil/filters is people expect to not have to pay ANYTHING with a "Customer Provided" Oil/Filter change.....they don't take in account the TIME to change the fluids, and the 2+ guys who are changing it (upper and lower bay + the quality control tech that overlooks to make sure it's all done right), not to mention, the topping off of their other fluids.


Then on the other hand, they have customers who will buy Synthetic Oil off the shelf, and then sign up for a "Customer Provided" Standard Oil change ($30), so they don't have to pay the $55 for the "Power and Performance" Synthetic Oil CHange service......heh.....just a small loop hole I guess

 

[HyundaiGuy]

I've brought oil to both a Mobil Quick Lube back when I had my BMWs (as they don't have 20W50 anymore) and to the dealer with the Hyundais (as I prefer Pennzoil Ultra over Castrol Syntec these days.) No issues either place, and both cut the bill a bit for bringing my own oil.

If you think about it though, it does seem like bringing your own wine to a restaurant- normal in Utah, maybe- not so much everywhere else.

 

[bullwinkle]

Originally Posted By: dcd
Just wondering if anyone else has had issues bringing your own oil to an oil change place?

My 07 Cummins 5.9L just hit 35k the other day and I took it to the local Goodyear like I always do every 5k for an oil change. Problem is, this time they refused to do it with my oil and filter. They always have a $20 special that come with 5 qts of oil and a filter, so you would think I would be doing them a favor since I am not using their stuff.

Really I am just disappointed since I have purchased a lifetime tire rotation/balance there and now have to take it two places every 5k miles if I don't want to use their junk Fram filter and pay $99 for a diesel oil change.

It especially ticks me that I have done all my service (brakes, tires, etc.) with them almost exclusively for the past 10 years. Oh well! So much for customer loyalty.

Granted it applies to the 5.9 Cummins & not the 6.7-but Cummins has had SERIOUS issues with Fram & other junk filters in the past-
http://dodgeram.info/tsb/2001/09-004-01.htm
They wouldn't be getting the orange can of death anywhere near my trucks!!

 

[subiedriver]

I work for what used to be a Saturn dealer, during the winter month's I bring my own oil and filter and have them change it. I don't feel like rolling around in the snow and they only charge me 10 bucks. I know the bulk oil they use is junk, so are the filters, so I bring my own Mobil 1 High Mileage 5w30 and a P1 filter.

The tech's always mess with me, but I tell them I don't put [censored] in my car, like most of the sheep on the road, totally ignorant about oil and quality.