Any reason Honda would deny warranty coverage on this 2019 Civic R transmission?
- Thread starter atikovi
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The truth of the matter is this truck was bought used -and GON had no idea where the truck had been or how it was used prior to him buying it. There was a whole thread about it.
ON-Edit
I got the truck confused with his Navigator on the motor. But it was still purchased used.
Owen Lucas
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It's like this.
I bought a used 2020 F150 with some factory warranty left from a small "Mom and Pop" used car lot. After I owned it for a while-the sync 3 on the display was acting funny, couldn't keep a phone paired etc. A little research pointed to a common issue, a bad APIM. (Black box behind the radio). I made an appointment at the local Ford Dealer, they confirmed the issue and ordered a new APIM. I had to go back again-OK. It was a $600.00 repair covered under warranty. A little time later the rubber coating on one side of the drivers seatbelt cracked. Again made an appointment-they took the part number down and ordered it ($50.00/part). I had to go back, they removed the drivers seat to repair. Covered under warranty.
Again-I don't see what is so difficult. Yea-the multiple trips were inconvenient. But dealers can't stock all parts.
Only way to find out IMO is to go there and try. A box of doughnuts is probably not a bad idea. Being super nice is also a plus.
Usually, in these situations is when I send my wife in, because I can only really deal with people that make logical arguments, once they start going off with some BS stories, I lose patience and start being aggressive and that’s a no go when you want another entity to do something for you.
Usually, in these situations is when I send my wife in, because I can only really deal with people that make logical arguments, once they start going off with some BS stories, I lose patience and start being aggressive and that’s a no go when you want another entity to do something for you.
This! When I take our cars in for service at my very professional and friendly dealership, I use only one service advisor and our vehicles are always serviced by just one Honda Certified Master Technician who has become a trusted friend. Yes, a service visit is always accompanied by a dozen donuts for the Technician and his team and a half-dozen for the advisors. Been doing this for years and always have had excellent service and fair prices. I usually, when weather permits, try to bring them a clean vehicle to work on. I change my own air filters and supply the oil of my choice, they supply the filter and do the work. Finding a competent, honest and professional dealership and building a good relationship is always to your benefit. I guess I'm hopelessly old-school but I know I get better service than being known only online.
Well....the first thing one needs to overcome is the attitude on this forum. That is-all dealers are a life form barely above pond scum and will rip you off at every opportunity. Does it happen? Sure. But relationships and being polite is everything.
AS I have mentioned many times-I was in industrial sales for 25plus years. I retired at 55 because of the way I treated people and the financial rewards that came with it.
Doesn't look like it will be covered. Service advisor sent this,
Recommended service
$3,727.89
[Other]: recc replace 1-2 synchro inside transmission (including new blocker rings also note may need additional parts upon inspecting MT internals) due to no engagement of 2nd gear and the shift forks having no outside blockages keeping them from moving the forks internally.
He said Honda voided the warranty previously, the reason for which he doesn't know yet. He will get back with Honda to find out tomorrow. I called Honda after buying the car and asked what warranty comes with it, and they didn't say it was voided, just that it's 5 year/60K powertrain to April 4, otherwise I wouldn't have bothered bringing it in. That was a waste of $175.
Recommended service
$3,727.89
[Other]: recc replace 1-2 synchro inside transmission (including new blocker rings also note may need additional parts upon inspecting MT internals) due to no engagement of 2nd gear and the shift forks having no outside blockages keeping them from moving the forks internally.
He said Honda voided the warranty previously, the reason for which he doesn't know yet. He will get back with Honda to find out tomorrow. I called Honda after buying the car and asked what warranty comes with it, and they didn't say it was voided, just that it's 5 year/60K powertrain to April 4, otherwise I wouldn't have bothered bringing it in. That was a waste of $175.
Probably because needing a clutch AND having trans damage at <20K miles was a clear sign of abuse?
Two things:
(1) Early wear out of a clutch can be due to not knowing how to drive a standard. My nephew went through 2 clutches within a few months in the Chevy II I gave him. It had never had the clutch replaced before he started driving it.
(2) My 2007 Honda Accord V6 6MT (bought new) has had transmission troubles. The first transmission was replaced within a few days of purchase because it easily popped out of both first and second gears. The second transmission has always popped out of gear if you go down a steep hill in first gear. The dealer said (even though they observed it popping out of gear) that they couldn't find anything wrong with the transmission! I no longer go down steep hills in first gear and it's been fine otherwise. I think Honda has a problem with their 6MTs but that's just me.
(1) Early wear out of a clutch can be due to not knowing how to drive a standard. My nephew went through 2 clutches within a few months in the Chevy II I gave him. It had never had the clutch replaced before he started driving it.
(2) My 2007 Honda Accord V6 6MT (bought new) has had transmission troubles. The first transmission was replaced within a few days of purchase because it easily popped out of both first and second gears. The second transmission has always popped out of gear if you go down a steep hill in first gear. The dealer said (even though they observed it popping out of gear) that they couldn't find anything wrong with the transmission! I no longer go down steep hills in first gear and it's been fine otherwise. I think Honda has a problem with their 6MTs but that's just me.
Thanks for posting the final resolution. Good luck with repairs!
THIS^^^^^^^^^^^^^^^^^^^^^
Since you paid $175, consider emailing Honda customer relations as a last resort. Maybe add a link to this thread so they can see
-how their customer service previously gave you false information about the powertrain warranty
-how the general public feels after reading how Honda dealers enact corporate policies
https://crmshonda.my.salesforce-sites.com/service/hondaw2c
So $3700 to repair or more? $3700 does not seem terrible for what is involved.
Did you ask them "what's the warranty on a 2019 Civic Type R?" or "what's the warranty status on my vehicle with VIN?" ?
Can they determine this without opening it up or is this the common issue with them ? I guess they didn't open it up since they mention they might find more once they tear into it.
You gonna swap in a salvage yard transmission or cut your losses and dump it ?
Need to find out from Honda why the warranty was voided. If it's because of the odometer discrepancy due to a clerical error and which I got corrected, this may not be over.
And they want like $50k for this car. What a joke.
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