AC quit on 2017 F150.

[wtd]

Yes. I honestly don't understand why any customer would not take the opportunity to get the repair work done by Ford possibly for free and then you get factory OEM parts and a two year Ford warranty.

I did call the dealer and ask about repair costs and about some type of goodwill because of the low mileage and that was a no go. This was the dealer she bought the truck from.

Op's fiance is out of factory warranty and declined the extended warranty when it was offered to her. She gambled and lost. Find an independent shop. R1234 has been out 8 years now, so many shops have the equipment. If the compressor locked up you will also replace the condenser and have the system flushed. A Motorcraft compressor at Rock Auto is $190 and cheaper than a clutch alone.

I've called four independent shops so far and none of them have the equipment to work on it.

 

[atikovi]

If they do offer goodwill assistance to cover part of the repair, it will likely still be cheaper to get it fixed at an independent shop. If the dealer was going to charge $1600 for a compressor job, and Ford would kick in half, that's still $800 for a repair a shop might charge $500 for.

 

[wtd]

Did you see my reply to you???!!!
You should avail yourself of any goodwill programs that Ford is willing to offer in this case. They may pay up to 100% of the repair and it will be done at the Ford dealer using OEM parts and you get a two year factory Ford warranty for the repair work whether you paid or not.

I did see it. Thanks. We will try calling tomorrow about that but I'm not very hopeful. I had a couple of warranty issues on my 2014 Mustang that I had to fight with Ford on. One took 4 months to get resolved on a $100 part and the other they flat out refused to fix saying I did the damage. They did fix two other warranty items without problems.

 

[Snowflake White]

I did call the dealer and ask about repair costs and about some type of goodwill because of the low mileage and that was a no go. This was the dealer she bought the truck from.

I've called four independent shops so far and none of them have the equipment to work on it.

I just explained to you, calling the dealer is NOT the same as calling the actual manufacturer at their corp HQ. Do what I said, call the mfr and request that a case ticket be opened for a possible out of warranty good will repair. The dealer is an INDEPENDENT business and not directly connected to the actual manufacturer. They won't acknowledge mfr goodwill programs only the mfr can give approval, the only thing you may be required to do is have a mfr district service rep inspect the car at an authorized dealer to approve such a mfr repair. Seriously I would bet that Subaru or Ford might pay 100% in these cases mentioned in this thread. There is no cost to you to look into it. Do NOT listen to the dealer on the matter, only the mfr has the last word, the dealer only carries out the repair work at the clearing from the mfr.

 

[BlueOvalFitter]

All I can say is the clutch assembly in the AAP post IS NOT what your system is. Ford must have updated their compressor configuration now as to where the system MUST BE discharged. I guess I learned something new today.
I should have called my son or his shop foreman about this.

UPDATE;
I just talked to my sons shop foreman and he says they have been changing out A LOT of compressors lately in the F150's with the 5.0, 3.5, and 2.7 . He said you can change the clutch all you want but it's the compressor that's bad, most likely.

 

[Snowflake White]

I did see it. Thanks. We will try calling tomorrow about that but I'm not very hopeful. I had a couple of warranty issues on my 2014 Mustang that I had to fight with Ford on. One took 4 months to get resolved on a $100 part and the other they flat out refused to fix saying I did the damage. They did fix two other warranty items without problems.

Make sure to mention that you have been a loyal Ford customer during the call, and tell them their actions regarding this matter will affect future purchases from the company.

 

[wtd]

If they do offer goodwill assistance to cover part of the repair, it will likely still be cheaper to get it fixed at an independent shop. If the dealer was going to charge $1600 for a compressor job, and Ford would kick in half, that's still $800 for a repair a shop might charge $500 for.

My problem so far is that I can't find an independent shop that will work on it. Her dad has called some others and he also cannot find anyone that will work on it.

 

[Snowflake White]

If they do offer goodwill assistance to cover part of the repair, it will likely still be cheaper to get it fixed at an independent shop. If the dealer was going to charge $1600 for a compressor job, and Ford would kick in half, that's still $800 for a repair a shop might charge $500 for.

Depends however if you get it done at an authorized Ford store, you get a two year FACTORY warranty on the repairs and OEM factory parts, that is worth the extra cost if any. I think in this case the coverage might be 100% or close to it. The Ford factory two year warranty on repair work can be used at any dealership in the USA or Canada for two years, no other indy will give you that piece of mind.

 

[Snowflake White]

UPDATE;
I just talked to my sons shop foreman and he says they have been changing out A LOT of compressors lately in the F150's with the 5.0, 3.5, and 2.7 . He said you can change the clutch all you want but it's the compressor that's bad, most likely.

Bingo, sounds like a manufacturing defect! 100% goodwill repair is my guess, IF someone asks for it.

 

[Snowflake White]

My problem so far is that I can't find an independent shop that will work on it. Her dad has called some others and he also cannot find anyone that will work on it.

Well I'll give these shops credit at least they are refusing to work on something because they don't feel capable of doing the work correctly.
Next time you need basic work done like brake pad replacements or similar work I would possibly use them, however for specialist work
on newer vehicles take it to the dealer in this case. I wonder if some of these places know a goodwill program is in effect too.

 

[wtd]

UPDATE;
I just talked to my sons shop foreman and he says they have been changing out A LOT of compressors lately in the F150's with the 5.0, 3.5, and 2.7 . He said you can change the clutch all you want but it's the compressor that's bad, most likely.

Thanks for the update. So even though the clutch will turn easily, the compressor is probably bad? I guess it would just make more sense to pay a few hundred more dollars to replace the whole compressor vs just the clutch.

I guess we will try and do what Snowflake White suggests and contact corporate Ford and see if they will do anything. I think they are probably going to tell her that she should have bought the extended warranty. I dealt with Ford corporate on a warranty issue on my Mustang and that was a huge ordeal.

 

[BlueOvalFitter]

Well I'll give these shops credit at least they are refusing to work on something because they don't feel capable of doing the work correctly.
Next time you need basic work done like brake pad replacements or similar work I would possibly use them, however for specialist work
on newer vehicles take it to the dealer in this case. I wonder if some of these places know a goodwill program is in effect too.

I still can't believe parts places are advertising parts for said vehicle and they're not even close!
That's why I stated the HOW-TO on clutch replacement. I was going by a schematic that had ABSOLUTLY NOTHING to do with OP's truck! SMH!

 

[wtd]

Well I'll give these shops credit at least they are refusing to work on something because they don't feel capable of doing the work correctly.
Next time you need basic work done like brake pad replacements or similar work I would possibly use them, however for specialist work
on newer vehicles take it to the dealer in this case. I wonder if some of these places know a goodwill program is in effect too.

They won't work on it because they don't have the equipment to do so. You cannot use the same equipment that you use for R134. A couple of the shops told me that the equipment cost is just not worth it at this time and the cost of the refrigerant is very high compared to R134. A couple of the shops I talked to are shops we and other family members use for other repair work on a fairly regular basis

 

[BlueOvalFitter]

Thanks for the update. So even though the clutch will turn easily, the compressor is probably bad? I guess it would just make more sense to pay a few hundred more dollars to replace the whole compressor vs just the clutch.

I guess we will try and do what Snowflake White suggests and contact corporate Ford and see if they will do anything. I think they are probably going to tell her that she should have bought the extended warranty. I dealt with Ford corporate on a warranty issue on my Mustang and that was a huge ordeal.

Please keep us updated.

 

[wtd]

Please keep us updated.

I will. Thanks.

 

[Snowflake White]

Thanks for the update. So even though the clutch will turn easily, the compressor is probably bad? I guess it would just make more sense to pay a few hundred more dollars to replace the whole compressor vs just the clutch.

I guess we will try and do what Snowflake White suggests and contact corporate Ford and see if they will do anything. I think they are probably going to tell her that she should have bought the extended warranty. I dealt with Ford corporate on a warranty issue on my Mustang and that was a huge ordeal.

It really does sound like manufacturing process defects are affecting these compressors, so a lot of them are failing.
If you call and the first time you are rebuffed by the rep on the phone call back again and persist, you may need to call back three or four times to get past gatekeeping people who want to keep those less insistent away.

I would also write a certified return receipt requested snail mail to the VP of global customer service Frederiek Toney at Ford HQ in Dearborn MI.

 

[wtd]

I forgot to mention that one of the shops that I called where the owner went to training on the 1234 refrigerant mentioned that the vehicle's computer has to be hooked up to the recharge machine for it to be charged properly.

 

[wtd]

It really does sound like manufacturing process defects are affecting these compressors, so a lot of them are failing.
If you call and the first time you are rebuffed by the rep on the phone call back again and persist, you may need to call back three or four times to get past gatekeeping people who want to keep those less insistent away.

I would also write a certified return receipt requested snail mail to the VP of global customer service Frederiek Toney at Ford HQ in Dearborn MI.

It does sound like these compressors are an issue. Maybe bdcardinal who works at a Ford dealer will see this thread and let us know if there are any special service bulletins from Ford on these compressors going bad.

 

[BlueOvalFitter]

I forgot to mention that one of the shops that I called where the owner went to training on the 1234 refrigerant mentioned that the vehicle's computer has to be hooked up to the recharge machine for it to be charged properly.

OMG! SERIOUSLY? The plot thickens!

 

[meep]

My 2018 f150 lost its recirc valve actuator motor at year 2. That AC can’t run in fresh air if it’s over 80 with high humidity, unless the fan speed is in the bottom fourth of the range. Without recirc, it can’t cool the cab. Once it gets the humidity out, with recirc, it will freeze you out. Dealer had to pull the whole dash to get the $97 part. Idk why designers continue to put these motors in impossible places. Ive not had any compressor issues, but I also don’t run the AC all the time either.