Above and beyond

[LDB]

I had a Henry US-7 takedown rimfire rifle. It was failing to fire due to light strikes maybe 3-4 rounds per box (of 50). I sent it back to them for warranty. It went from our smaller suburb town to the slightly larger suburb UPS whatever it is to the Houston big UPS and then ran into a snag saying an equipment malfunction delayed it. That was around 8/20. I checked with Henry yesterday and they never received it, all trail and tracking ending in Houston big UPS. Today I got word from Henry they are replacing my gun at no charge to me. Talk about above and beyond since it is all on UPS and not on Henry that it is missing. I had a high opinion of them previously. It has gone up yet again.

 

[burbguy82]

Henry is a good company. Also, I dont think they can afford to have bad reviews....

Do you have experience with semi auto rimfire rifles? How many rounds does the gun have through it? I assume the gun was clean and lubed?

I would be interested to know if the rifle they send you has the same "light strike" issues.

Recently, I have had a bunch of failures to fire in a batch of Winchester 333 ammo.

 

[wpod]

One of my friends Gary owned a gun shop before he retired and sold it in 2008 ,, any way one of his customers bought a fancy Henry rifle and when it came the purchaser told Gary he wasn't happy with the wood. Gary asked if he wanted a refund as the rifle wasn't what he expected or Gary would call and see what Henry Rifle would do. Gary took excellent care of his customers. Gary called the Henry rifle company and spoke with a man on the phone and the man said I will go into the shop and hand select some new wood and send it to you and keep the old wood . The man on the phone was Anthony Imperato the big guy at Henry rifle. Henry is a great company

 

[LDB]

There was Federal and CCI ammo on that outing. I believe it was ready to go. My friend who also was along and has a lot more rimfire experience and activity thought it was light strikes also based on looking at the primer area of the misfires.

 

[burbguy82]

There was Federal and CCI ammo on that outing. I believe it was ready to go. My friend who also was along and has a lot more rimfire experience and activity thought it was light strikes also based on looking at the primer area of the misfires.

Of course the point of my question was to help see what the issue might have been. Rimfire rifles are classically dirty. Rimfire ammo, can be classically difficult to make consistent. Just trying to help with the actual problem, not that it matters as the gun was "lost". I would be interested to know if the new gun works 100% with the same ammo.

Typically semi auto rimfires can be more easily affected by debris. Whether it be powder residue, copper buildup in the chamber or even a small chip left over from machining. Many times the rimfire guns dont have enough power or mass to overcome these things and the result is a failure.

I just realized that this thread is really not about the gun, and more the experience with the company in shipping. Disregard. Hope the new one they send works well.

 

[LDB]

I really don't want to disregard. I appreciate good input and this is very good. It was the first outing with it. I'm sure it was clean, residue and buildup free etc. but can't speak for perfect(ish) machining, tolerances etc. that could have affected it. Henry has a big event this Saturday at a (semi)-local range I'm going to.

 

[shortyb]

Most new guns need a bunch of rounds through them before they settle down and function well. It may have seemed clean, machined well etc., but until it is under load with live ammo, you won't know, especially small rimfire rifles as @burbguy82 mentioned. Most guns from a reputable manufacturer are well inspected and test fired before they leave the factory. However, they still need a break-in period with a good cleaning after the initial rounds are sent downrange. At least thats my limited experience. Never got into the Henrys, but a co-worker had several and they all seemed top notch and were good shooters. Good on them for doing right by you and their customers.

 

[burbguy82]

It was the first outing with it

I see. Well, I would suggest, that with this one that you get, before you shoot it, field strip it, do a cursory cleaning of factory machine oil, maybe shoot it with an air compressor, and lube it lightly.

Many guns do not shoot 100% right out of the box, they need a bit of break in. As noted before, rimfire rifles dont have a boatload of power or mass muscle through.

Good luck.

 

[LenZee]

One of my friends Gary owned a gun shop before he retired and sold it in 2008 ,, any way one of his customers bought a fancy Henry rifle and when it came the purchaser told Gary he wasn't happy with the wood. Gary asked if he wanted a refund as the rifle wasn't what he expected or Gary would call and see what Henry Rifle would do. Gary took excellent care of his customers. Gary called the Henry rifle company and spoke with a man on the phone and the man said I will go into the shop and hand select some new wood and send it to you and keep the old wood . The man on the phone was Anthony Imperato the big guy at Henry rifle. Henry is a great company

I toured the NJ plant, I was in uniform and some panicked workers thought I was "La Migra".
While they make ok rifles, I don't support these companies.