- Joined
- Jul 14, 2020
- Messages
- 1,487
I'm seeing they are ALREADY paying big dollars to have it. I'm also seeing most of them experience complete failures with it.
I tried my best to inquire with a large property company about an apartment for my daughter recently. I struggled to get in touch with a real human. One did call me back, she was about as worthless as a penny cut in half. She did the company zero favors with her interaction with me. She had no cares in the world whether or not we continued our inquiry with them about the apartment or not.
I then began to get multiple text messages a week about my inquiry. Asking if I was still interested. I would respond back, not with yes or no, but with "Is this AI or a real human?" 24-36 hours later, I'd get a phone call. Sometimes I was able to answer, sometimes not. I would talk to whoever when they called, again they weren't helpful.
I also got multiple emails per week about our inquiry, I never answered them.
One day last week, I get a call, I answered it, and it was a very, very intelligent sounding young man. He asked if we were still interested. I told him we had moved on and signed a lease with the complex across the street from the one he was representing. We had a long, long conversation as to why his company lost the sale and why I refused to deal with the incompetence his company was presenting me.
The first was the young woman who called me the first time who didn't care about my questions and had zero sales game. The other parts of the conversation were about me responding to the texts, but no real response from them. He told me that they had invested "huge amounts of capital" into lots of AI and it was all becoming clear it was all a failure. He confided in me that he saw loss of sales daily because of the same exact interactions I was experiencing with his company - both incompetent, young, non-caring people talking with potential customers and the idiocy of the AI system.
I got all of this out of him because I told him it was very, very clear they are hurting for sales, as I was constantly bombarded with emails and texts about rate reductions, waivers of fees for this, that, etc., and all sorts of "specials". Meanwhile, the complex we signed with had people that responded immediately with returned phone calls, respond within an hour with email, etc. and I saw zero signs of promotions, sales, etc.
I see this story repeated more and more.
Let me be clear - I am NOT arguing with you about companies intending on spending gobs and gobs of money on this. Most large companies are being run by 27-40 year olds who have zero real life experience outside urban areas, who don't know how to communicate with people and don't understand that many people want immediate contact/answers/etc. that are real.
Companies WILL spend this money. The bad part is these companies will pass the costs of these early failures on to their customers, just like any expense. Know what that means?
