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*** Paul joined the chat *** |
Paul: I need to upgrade my hotspot and need to know what specs are needed. |
Consumer Cellular: Your chat request will be assigned to an available agent in the order it was received. Please allow just a moment. |
*** Peter K. joined the chat *** |
Peter K.: Thank you for contacting Consumer Cellular. My name is Peter and I'll be assisting you today. Before we begin, please give me a moment to review your issue today and then we'll get started. |
Peter K.: Hi, Paul. Thanks for chatting with us. I can certainly help you today. In order to verify the account, may I have the last 4 of the account holder's social? Please provide only the last 4 numbers. Also, can you confirm your first and last name for me please? |
Paul: |
Peter K.: Thank you. |
Peter K.: We actually stopped selling hot spot devices as most smartphones today have that feature already programmed into them. |
Paul: Yes I know. I have my own hotspot and need one with an Ethernet output. |
Peter K.: I understand, but we do not sell any newer models. |
Paul: I know. But what is it with my current model that makes it soon to be obsolete? |
Paul: I need to now what the spec is that is obsolete. |
Peter K.: It's operating on 3g technology. Carriers across the country are shutting down their 3g networks. |
Paul: It is never used for phone calls. It is all data. |
Peter K.: SO it's not the device, it's the network that's going out. |
Paul: So the 4G LTE is going out? |
Peter K.: No, only 3g |
Peter K.: After the shutdown there will only be 4gLTE and 5g |
Paul: So my device is 3g/4g capable. Will it still be working? |
Peter K.: I checked, and the hotspot device will be affected by the shutdown. |
Paul: So I guess any hotspot that is 3G capable will not be any good? They have to be 4G/5G? That is what I need to know. |
Peter K.: Yes, any 3g device will be inoperable after the shutdown. |
Paul: This is on the T Mobile line. Is this also true for the AT&T line? |
Peter K.: Yes. |
Paul: Ok. |
Peter K.: Did you need help with anything else today? |
Paul: No. Thank you. |
Peter K.: Thanks for chatting with us and have a wonderful day. Please end this chat session by clicking the end chat button at the bottom of the chat window below your text box. If you're on a mobile device, tap the menu button at the top left corner of the chat window. |
*** Peter K. left the chat *** |
*** Paul left the chat *** |