My mom picked up a 2017 Terrain two years ago, I figured I would give a short update as it has experienced a few problems as of late. About 2 months ago my brother was washing it and noticed two rust spots on the roof. The paint had blistered and bare metal was exposed. These were new spots as I have detailed it several times and there were no such spots. Upon taking it to the dealer (under CPO warranty) they quickly blamed sap. I had to get loud with the service manager, push hard and get corporate involved and long story short they did a goodwill auth and the entire roof was repainted for around $500 out of pocket.
Fast forward a month or so and Mom calls me and tells me the Terrain is stalling out AT SPEED. My dad thought it was bad gas but I disagreed since it always started right back up without a problem. The dealership (same one) blew my mom off and said her oil needed to be changed and it was "low" and this was likely the cause of stalling. We all know that's a load of cr*p, also I had just checked the oil weeks before and it was completely full. I told her to refuse pick up until they fixed it.
Side note, I perform the oil changes on her vehicle so she asked me if she should get it changed while it was at the dealer for $55. I informed her that it was still under CPO warranty which comes with 2 year of maintenance. Apparently my mom had already inquired about the free service and the service manager told her she was outside her CPO coverage and it would be $55 to change the oil, period. I immediately called the dealer and chewed them out and got things straight.
Back to the stalling issue...after refusing pick up they told her they would take it on a 20 mile test drive to see if it would stall out, I'm not sure if that ever happened but they called her and told her it was ready for pick up and they found no issues.
From the very first stalling event I was thinking the cam solenoids were bad (common issue on these) but the dealer refused to do anything and said nothing was wrong. Well, thankfully two days ago the check engine light came on so I told her to make an appt asap to have them scan for codes. As soon as she makes it to the dealer they tell her, "it's probably bad cam solenoids". Unbelievable! Yes, duh! They knew that all along likely but refused to do anything, allowing my mother to drive around in a vehicle that could stall out at any moment, they could care less based off of my interaction with them.
Anyway, the solenoids have been replaced, the roof has been repainted, and so far the car is running well. This turned out to be more of a dealer rant, oh well. Had to tell someone. I think now is a good time to go review a certain dealer on g**gle.
Fast forward a month or so and Mom calls me and tells me the Terrain is stalling out AT SPEED. My dad thought it was bad gas but I disagreed since it always started right back up without a problem. The dealership (same one) blew my mom off and said her oil needed to be changed and it was "low" and this was likely the cause of stalling. We all know that's a load of cr*p, also I had just checked the oil weeks before and it was completely full. I told her to refuse pick up until they fixed it.
Side note, I perform the oil changes on her vehicle so she asked me if she should get it changed while it was at the dealer for $55. I informed her that it was still under CPO warranty which comes with 2 year of maintenance. Apparently my mom had already inquired about the free service and the service manager told her she was outside her CPO coverage and it would be $55 to change the oil, period. I immediately called the dealer and chewed them out and got things straight.
Back to the stalling issue...after refusing pick up they told her they would take it on a 20 mile test drive to see if it would stall out, I'm not sure if that ever happened but they called her and told her it was ready for pick up and they found no issues.
From the very first stalling event I was thinking the cam solenoids were bad (common issue on these) but the dealer refused to do anything and said nothing was wrong. Well, thankfully two days ago the check engine light came on so I told her to make an appt asap to have them scan for codes. As soon as she makes it to the dealer they tell her, "it's probably bad cam solenoids". Unbelievable! Yes, duh! They knew that all along likely but refused to do anything, allowing my mother to drive around in a vehicle that could stall out at any moment, they could care less based off of my interaction with them.
Anyway, the solenoids have been replaced, the roof has been repainted, and so far the car is running well. This turned out to be more of a dealer rant, oh well. Had to tell someone. I think now is a good time to go review a certain dealer on g**gle.