Originally Posted By: dnewton3
It's sad, but you probably have to tell folks they can get it, and not ask them. If you ask, they only know what they see on the shelf.
Ha! Not only that, but there have been occasions where I've called and got the proverbial deer in the headlights look... Um yeah, I don't know if we can get that (or I don't know if they make that), only to hang up, find the part number, look it up on their inventory then call them back and tell them the number and have them send it out! It's more trouble than I should have to go through, but it's worth it to hear the astonishment in their voice. The most recent was with a 10w-30 diesel rated lube from a local blender. The parts store in question carries a number of products from their line, but this idjit didn't know that he even had it.
Originally Posted By: dnewton3
Two years ago I saw the dino Rotella 10w-30 in stock, complete with the price/SKU tag on the shelf, at AAP in Alamosa, CO. That's the only time I've seen it on the shelf at one of the major auto-parts houses.
Just today in fact, I saw a customer at O'Reilly paying for 4 gallons of Rotella Tripple T 10w-30... Otherwise, I almost never see it around.
It's sad, but you probably have to tell folks they can get it, and not ask them. If you ask, they only know what they see on the shelf.
Ha! Not only that, but there have been occasions where I've called and got the proverbial deer in the headlights look... Um yeah, I don't know if we can get that (or I don't know if they make that), only to hang up, find the part number, look it up on their inventory then call them back and tell them the number and have them send it out! It's more trouble than I should have to go through, but it's worth it to hear the astonishment in their voice. The most recent was with a 10w-30 diesel rated lube from a local blender. The parts store in question carries a number of products from their line, but this idjit didn't know that he even had it.
Originally Posted By: dnewton3
Two years ago I saw the dino Rotella 10w-30 in stock, complete with the price/SKU tag on the shelf, at AAP in Alamosa, CO. That's the only time I've seen it on the shelf at one of the major auto-parts houses.
Just today in fact, I saw a customer at O'Reilly paying for 4 gallons of Rotella Tripple T 10w-30... Otherwise, I almost never see it around.