I might get a chance today to dig into the rust and take pics, but a little side question.
Safelite sucks! Techs seemed like good folks, but their administrative setup and customer service is abysmal. I was supposed to get a full refund for the canceled job, but they just rebooked me for Christmas Eve. I can't get ahold of anyone who can help. One person answered the text chat, but said there is nothing they can do. Their phone system put me on hold for an hour+ before I give up. I called the tech directly on his cell and he said he was the only person at the shop today and they had nobody working the desk. He has to do the work of two people all day.
I'm sick of wasting my time trying to deal with this garbage company (techs are great though). Should I just issue a charge back on my credit card? I'm not going to spend 10 hours trying to just talk with someone who can fix THEIR mistake. Ughh...
Safelite sucks! Techs seemed like good folks, but their administrative setup and customer service is abysmal. I was supposed to get a full refund for the canceled job, but they just rebooked me for Christmas Eve. I can't get ahold of anyone who can help. One person answered the text chat, but said there is nothing they can do. Their phone system put me on hold for an hour+ before I give up. I called the tech directly on his cell and he said he was the only person at the shop today and they had nobody working the desk. He has to do the work of two people all day.
I'm sick of wasting my time trying to deal with this garbage company (techs are great though). Should I just issue a charge back on my credit card? I'm not going to spend 10 hours trying to just talk with someone who can fix THEIR mistake. Ughh...