Windows 10 "Stuck?!"

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dkryan

dkryan

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Hi,

I have a laptop that came with 10 as the O/S. I also loaded Norton I/S, Firefox, and MBAM on it.

It seemed to run fine for a few months but now a few things have occurred. While I entered a rule/exception for the Mozilla Internet address, I cannot connect to Firefox unless I shut down the Norton firewall. I have tried to re-configure Norton on several occasions to allow connectivity with Firefox, with no success.

Now when I boot up, I cannot connect to Edge. I keep getting a notice that "explorer.exe" cannot be found.
I also cannot bring up "settings" when I double-click on it.

Several re-starts and complete shutdowns later, the issues remain.

NIS and MBAM scans have revealed zilch.

Of course, I did not create recovery disks. I thought maybe reloading the O/S and ditching NIS for another security software suite might solve the problem.

Thoughts, other than "I should have bought a MAC?"
cry.gif
 
I should add that my wife's laptop, running 10/NIS/MBAM/Firefox instantly connects with Mozilla with zero issues.
 
Originally Posted By: OVERKILL
Yup, I would start with uninstalling Norton and see what happens.


Yep, Best 1st step wight there ^^^^.

I don't understand why you needed to implement a rule exception for Mozilla's website in the first place.
 
Last edited:
Thanks for the replies.

Any thoughts on another security suite other than Norton?
 
Originally Posted By: Triple_Se7en
I don't understand why you needed to implement a rule exception for Mozilla's website in the first place.

This. It makes me wonder if you fully understand what NIS is doing and why.

'Can't connect to Edge', 'Can't connect to Firefox'... not really sure what you mean. I assume you can't access the Internet using them?
 
Originally Posted By: OVERKILL
Yup, I would start with uninstalling Norton and see what happens.


Not entirely sure what it is about Norton but it always seems to cause a lot of oddball issues.
 
I second (or third, or fourth) the suggestion to dump Norton. You don't need a Mac -- you just need to free the computer up from Norton's icy grip.
 
Another vote here to get rid of Norton. I can get Norton for free from my cable and internet provider so I tried it out. It slowed my computer down a lot and was just hard to work with. I switched back to Panda Free Antivirus and my laptop went right back to its normal operation.

Panda is a very light cloud based AV and does not slow down my laptop or interfere with any programs. I believe a good AV combined with Malwarebytes Anti Malware Premium and Malwarebytes Anti Exploit Premium are a much better solution than any internet security suite. Suites are usually bloated with unnecessary additional options you don't really need which bog down the computer and cause problems.
 
in my previous life I ran a computer lab,it didn't take me long to dislike Norton products, quite frankly I treat them now as radioactive material

removing Norton via the control panel is basically useless because the program hooks into the registry virtually everywhere and does't always delete itself during removal

upon reboot your computer might hang waiting for a registry call that no longer exists

then there is the ram hog and resources problem, I have seen desktops with 1 gig of ram stolen by the Norton kernel

run this utility and find something else, quite honestly if you are not downloading or watching inappropriate material windows defender is not bad (at least it is better than it used to be)

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us
 
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Originally Posted By: Bottom_Feeder

'Can't connect to Edge'[/i], 'Can't connect to Firefox'... not really sure what you mean. I assume you can't access the Internet using them?


It means I cannot connect to the internet via Edge or Firefox.

Thanks to the rest of you for the suggestions. NIS is history. At least on my laptop.
 
Originally Posted By: 2004tdigls
in my previous life I ran a computer lab,it didn't take me long to dislike Norton products, quite frankly I treat them now as radioactive material

removing Norton via the control panel is basically useless because the program hooks into the registry virtually everywhere and does't always delete itself during removal

upon reboot your computer might hang waiting for a registry call that no longer exists

then there is the ram hog and resources problem, I have seen desktops with 1 gig of ram stolen by the Norton kernel

run this utility and find something else, quite honestly if you are not downloading or watching inappropriate material windows defender is not bad (at least it is better than it used to be)

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us



Is that utility an "uninstaller?"

Is MBAM Anti-Exploit a firewall? What does it do that MBAM premium does not do?

Thanks, again, for the constructive advice.
 
Originally Posted By: dkryan
Originally Posted By: 2004tdigls
in my previous life I ran a computer lab,it didn't take me long to dislike Norton products, quite frankly I treat them now as radioactive material

removing Norton via the control panel is basically useless because the program hooks into the registry virtually everywhere and does't always delete itself during removal

upon reboot your computer might hang waiting for a registry call that no longer exists

then there is the ram hog and resources problem, I have seen desktops with 1 gig of ram stolen by the Norton kernel

run this utility and find something else, quite honestly if you are not downloading or watching inappropriate material windows defender is not bad (at least it is better than it used to be)

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us



Is that utility an "uninstaller?"

Is MBAM Anti-Exploit a firewall? What does it do that MBAM premium does not do?

Thanks, again, for the constructive advice.


Yes it is Norton's dedicated uninstaller. Norton can be persistent and leave files and fragments behind after using the normal add/remove programs function in Windows, so you may need to run the uninstaller to completely clean Norton off your computer. I used the free Iobit Uninstaller to remove Norton from my laptop.

MBAM Anti-Exploit is not a firewall, it is best thought of as a shield that stops malware from taking advantage of code flaws in your computer. The premium version runs in real time and it can help stop malware before infection:

https://www.malwarebytes.com/antiexploit/

Malwarebytes Premium is a malware and spyware scanner that also runs in real time:

https://www.malwarebytes.com/antimalware/

Both MBAM and MBAE both run along side your existing antivirus. They work and play very well together and do not slow down your computer. Often when I am researching something on Google MBAM Pro will alert me to a malicious site and block access to it before Panda will. MBAM is a very strong tool and is one of the main go-to tools used when removing virus and malware from infected computers.

You can get the free versions of MBAM and MBAE but they do not run in real time, they are on-demand programs. I believe the Pro versions offer a lot more protection. You can add them to a good AV program, use Cryptoprevent, disable remote access in Windows and use a standard user account with a secure browser to create your own Internet Security suite.
 
No, the idea is to prevent you from contracting a Cryptolocker ransomware variant, which will encrypt your files and ask you for a bitcoin ransom.
 
Okay.

Uninstall NIS.
Load ESETNOD32 A/V
I have MBAM Premium.
Load MBAM Anti-Exploit
Load= Install

Anything else?
 
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