Well in the case of almost all 2013 - 2017 Cadillacs, their touch screen, which controls everything, named "CUE" will go south. Multiple class action lawsuits filed, and closed with no resolution. The aftermarket stepped up quickly with better quality screens at an affordable price.
I wasn't thrilled about this but at least my SRX has been great aside from the touchscreen. I had mine replaced for $400 (part and labor) with:
Over 50,000 sold | Easy DIY | Fix the common unresponsive, random touch, or cracking Cadillac CUE screens. No dealer visit needed. You will experience faster touch response, with 50% less touch pressure required. 2013-2020 Cadillac ATS ATS-V Escalade ESV EXT SRX CTS CTS-V ELR XTS
www.cuescreens.com