UPS rant..

[AcuraTech]

Good luck even if you have the item insured to the full value. The people working at UPS, FedEx, etc making 10 dollars per hour? They could probably give a **** what happens to your package.

Someone told me once that they shipped a business package insured for $7000.00 through the USPS. It got lost and it took them over two years to collect the insurance money. Apparently on the fine print on the insurance slip it says that the post office can take as much time as necessary to determine if the package is lost or unrecovorable aka till **** freezes over. UPS is probably similar.

So get on the phone and start making some noise, because this was no fault of yours. Be assertive and you will get results eventually.

 

[AcuraTech]

BTW I just remembered when I was in school I had some imbecile roomates who worked at FedEx. They said when they saw a package labeled "Fragile" they would usually drop kick it. I felt like immedietely drop kicking them in the scrotum for being such wastes of space.

 

[JAYCEE]

Did you pay for the GPS with a credit card?

If so, do a chargeback. (A chargeback is also known as a "dispute" with the CC company.) Let Newegg worry about it.

You are protected from this sort of thing by your credit card terms of agreement.

 

[Cutehumor]

quote:

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Originally posted by AcuraTech:
BTW I just remembered when I was in school I had some imbecile roomates who worked at FedEx. They said when they saw a package labeled "Fragile" they would usually drop kick it. I felt like immedietely drop kicking them in the scrotum for being such wastes of space.

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I worked in the "hub" at Memphis Fedex headquarters. that is the kind of work ethic that is out there everywhere.

 

[doitmyself]

Our town newspaper has a columnist (sp?) that acts as a "crusader for the common man". He takes on the big bullies and publishes enough info/names that, in almost all cases, they cave in and settle.

Do you have that option?

Follow the proper procedures, document everything, and be persistent to the point that they want this "monkey" (situation) off their back.

 

[Win]

quote:

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Originally posted by JAYCEE:

If so, do a chargeback. (A chargeback is also known as a "dispute" with the CC company.) Let Newegg worry about it.

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Why in the world should the merchant worry about it? They did what they were supposed to do - they delivered the merchandise to the customer.

It was the customer who decided to use it for a day, then, after he was done using it, return it for his money back, and didn't insure the property he was attempting to return.

The fault here lays with the carrier and the customer, not the merchant.

 

[JHZR2]

you're right, Win, its surely not the best way to do things, but a big company (who surely has a large account with UPS) has one thing that the common consumer and the schmuck UPS store owner doesnt - leverage.

Newegg wants their money no matter what. The sender wants his money, no matter what, the UPS store wants the profit from sending the box, and return business. The UPS store has the least to loose, yet has to handle the claim?!? Seems that the person with the least amount of caring is the one that is handling it.

It isnt fair to drag newegg into it, but when youre stuck at an impasse, sometimes you need to haul out the big guns, even if it is unfair to them... then again, one might get collected upon or faced with other legal action for having received goods and withdrew payment on them... remember, until newegg physically receives the stuff, it is still sold and the posession of the buyer.

JMH

 

[road_rascal]

I had an "Urgent Overnight" envelope dropped off at my house (wrong house BTW) by UPS on a Friday a few months ago. Being a nice guy, I drove it over to the correct address since it was only a few streets over. On the following Monday, here comes the UPS truck again and the guy rings the doorbell, dumps another Urgent Overnight envelope on the doorstep and starts to take off in his truck. Luckily I flag him down before he drives off and show him that this isn't the right address. He gives me a dirty look, grabs the envelope and takes off. Nice.