Two issues with Mobil 1 filter M108-A

[Rich2010Camaro]

Finally got an answer from Mobil.

Here is it copy and pasted from my email:

Richard
Your filter has a piece sealant compound that was not in the correct position on the filter during manufacturing. As a result the black sealant compound was on the back plate of the filter as shown in your picture. We found the problem soon after it started but a some filters did get into the market place. Engineering has determined the material will stay attached to the baseplate in most cases not getting into the filter media. If however a piece would get down into the filter it would be caught and would not get it to the engine. Your car engine would not have been affected. We thank you for using our filters and regret you had an issue with one of our them. I hope this answers your questions.

Tech Hotline Team

What do you all think?

 

[JeffKeryk]

Refreshing to see someone own their stuff...

 

[Gixxer46]

Thanks for sharing!

 

[Patman]

Originally Posted By: Rich2010Camaro


What do you all think?


Did they at least offer you some free oil filters for their mistake?

 

[bullwinkle]

Originally Posted By: Rich2010Camaro
Finally got an answer from Mobil.

Here is it copy and pasted from my email:

Richard
Your filter has a piece sealant compound that was not in the correct position on the filter during manufacturing. As a result the black sealant compound was on the back plate of the filter as shown in your picture. We found the problem soon after it started but a some filters did get into the market place. Engineering has determined the material will stay attached to the baseplate in most cases not getting into the filter media. If however a piece would get down into the filter it would be caught and would not get it to the engine. Your car engine would not have been affected. We thank you for using our filters and regret you had an issue with one of our them. I hope this answers your questions.

Tech Hotline Team

What do you all think?
Who responded? I thought there was still some question on who built the new "suffix A" filters, I don't think Champ Labs (nor Fram) builds them any more?

 

[Rich2010Camaro]

Originally Posted By: Patman
Originally Posted By: Rich2010Camaro


What do you all think?


Did they at least offer you some free oil filters for their mistake?


No offers of any type, not that I asked for anything up front. Just said we’re sorry, we messed up.

 

[Rich2010Camaro]

Originally Posted By: bullwinkle
Originally Posted By: Rich2010Camaro
Finally got an answer from Mobil.

Here is it copy and pasted from my email:

Richard
Your filter has a piece sealant compound that was not in the correct position on the filter during manufacturing. As a result the black sealant compound was on the back plate of the filter as shown in your picture. We found the problem soon after it started but a some filters did get into the market place. Engineering has determined the material will stay attached to the baseplate in most cases not getting into the filter media. If however a piece would get down into the filter it would be caught and would not get it to the engine. Your car engine would not have been affected. We thank you for using our filters and regret you had an issue with one of our them. I hope this answers your questions.

Tech Hotline Team

What do you all think?
Who responded? I thought there was still some question on who built the new "suffix A" filters, I don't think Champ Labs (nor Fram) builds them any more?


The email address I have been receiving replies from is [email protected]

 

[ZeeOSix]

Originally Posted By: bullwinkle
Originally Posted By: Rich2010Camaro
Finally got an answer from Mobil.
Who responded? I thought there was still some question on who built the new "suffix A" filters, I don't think Champ Labs (nor Fram) builds them any more?


Mobil has their name on the filter, so they are ultimately responsible for their product, regardless who actually manufactured it. They need to ensure their supplier puts out quality products - ie, supplier management.

 

[jk_636]

They should have sent you some free filters, at least to cover the defective ones.

Hey man, our bad we will do better next time isn’t enough in my book.

I had a RP filter that caused some start up tick on the wife’s escape. Within 48 hours of contact they had a new filter and a replacement quart of RP 5w20 at my front door.

Shame everyone doesn’t have the same dedication to customer service.

 

[PimTac]

I picked up one of these at Walmart today. As I checked the first one it looked like a elementary school kid kid got wild with the glue. It was all over the baseplate. The next one looked much better.

 

[ZeeOSix]

Originally Posted By: PimTac
As I checked the first one it looked like a elementary school kid kid got wild with the glue.


More like a robot that had a brain [censored].

 

[WellOiled]

Add to that QC was nonexistent or AWOL

 

[PimTac]

Originally Posted By: WellOiled
Add to that QC was nonexistent or AWOL

Maybe on break? The robot definitely got wild with that one. I would have taken pics but the aisle had several people in it plus a employee on a ladder stocking shelves.

 

[Nyogtha]

Originally Posted by Rich2010Camaro
Finally got an answer from Mobil.

Here is it copy and pasted from my email:

Richard
Your filter has a piece sealant compound that was not in the correct position on the filter during manufacturing. As a result the black sealant compound was on the back plate of the filter as shown in your picture. We found the problem soon after it started but a some filters did get into the market place. Engineering has determined the material will stay attached to the baseplate in most cases not getting into the filter media. If however a piece would get down into the filter it would be caught and would not get it to the engine. Your car engine would not have been affected. We thank you for using our filters and regret you had an issue with one of our them. I hope this answers your questions.

Tech Hotline Team

What do you all think?


The problem I see with this is what if te filter goes into bypass? Then it could travel through the filter bypass down the center tube and on elsewhere, depending on the filter bypass (if any) design. Here's a similar case on a Pennzoil PZ-42 filter manufactured by Purolator in the BITOG archives.

https://bobistheoilguy.com/forums/ubbthreads.php?ubb=showflat&Number=2030214

I agree it seems Champ Labs oil filter manufacturing has taken a turn for the worse subsequent to the Frampion breakup.