You take the time to drive there. You wait till some unfriendly comes along to figure out why you are bothering his day. Then after it takes forever for him to get me a filter he wants above list for, he tries to sell me wiper blades, then I have to take his invoice and pay a different person. So I spent way too much time paying too much for a stupid filter.
Or, click click, order online from BAM or Sparks or I have even ordered from that same dealer on their black Friday sale when they had free ship and it was delivered to my house for less money.
Why reward this type of business? Dealer business model is dead - they just don't know it yet.