Sorry to hear about your experience, I wont be going back anytime soon.
Toyota Care --- NO CLUE!!!!
- Thread starter THORROMIG
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4WD
$50 site donor 2025
I do it on one for dealership warranty - that’s how they do it. I did install a Fumoto to protect the threads and keep them guessing
Do the new Rav4s have spin on filters now, or still the canister filters?
"service" does not necessarily mean oil change in Toyota's world. The 5K service is rotate tires and check a few things. ToyotaCare - the basic package, includes 4 tire rotation / fluid check services and 2 include an oil change.
They and you should have clarified. Yes there supposed to be the professionals, welcome to 2025. I hate that you never get a printed work order to sign anymore - it would lessen the confusion for those of us that read them.
You can ask for whatever you want in the world. They're following the Toyota guidelines. What time today are you going to call the manager and apologize?
Spin on. Easy Peasy.
Spin on.
They'll only do two (2) oil changes under the Toyota Care plan. Either based on time or mileage. If they did Toyota Care oil changes at 10k and 15k as you indicated, you won't get any more 'Free' oil changes.
On our 4Runner, I didn't want the lube tech hacks stripping and/or overtightening fasteners. I asked them if they would give me the oil and filter, and I'd change it myself. They agreed, but I suspect they only did so because I had worked with the service manager as a Master Tech at another Toyota dealer years before.
On our 4Runner, I didn't want the lube tech hacks stripping and/or overtightening fasteners. I asked them if they would give me the oil and filter, and I'd change it myself. They agreed, but I suspect they only did so because I had worked with the service manager as a Master Tech at another Toyota dealer years before.
They only did my 10K service.
We're Metals post shows you why you didn't get an oil change. You got the 25k service which doesn't include one.
I erased it but had an email from the dealership I bought the vehicle stating -- you have a 2nd oil change due at 24months or before 25K.
I am not disagreeing with anybody that they did the 25K service.
Not worth the hassle. Still hoping to get 5 quarts of Toyota 0W16. They can keep there OEM filter. Time will tell.
I just don't see how the juice is worth the squeeze with this Toyota care stuff.......
Everyones different, just my .02
I assume you changed the oil while you had it on ramps?
Everyones different, just my .02
I assume you changed the oil while you had it on ramps?
Toyota says change the oil every 10k miles and they pay for that. Oil change at 10k and 20k is your (2) free oil changes. How you feel about 10k oil changes is 100% irrelevant to them and seemingly aren't that important for you either if you're not willing to pay out-of-pocket.
Now, did you get oil changes at 10k and 20k ? No one here knows.... You seem to believe you're entitled to oil changes every 5k miles though and you're not.
Free oil change is worth it to me. I do 5k oil changes in between the free ones too.
The "free" maintenance programs will NEVER do anything more than the minimum maintenance outlined in the owners manual, not the severe schedule but just the normal one. They will change oil with TGMO and filter at every 10K increments (10k and 20K in your case) and it looks like tire rotation every 5K and "inspections". IMO, the tire rotations at the 5K schedules are a waste of a trip as anyone can do that at home. But yeah, you're not getting more than 2 oil changes under that program - and only at 10K and 20K miles - under any condition. Toyota reimburses the dealers a heavily discounted small amount for the services so they're not going to "throw in" anything extra. It sucks, but it is what it is.
You are personally taking it to another level. I am far from outraged. In one hand your being beneficial and in the next hand your a psychiatrist. Relax...
Okay, so if part of the purchase of the car was to include two oil changes in the first 25K then they did shortchange you.
I would be a little POed too.
I do wonder whether it was worth your time to take advantage of these "free" service visits?
Tire rotation really only needs to be done 1X in 25K and an oil change using quality oil and filter should come to thirty bucks or less, so I'm not sure that your time investment was worth it, particularly since they shorted you one oil change.
You could call Toyota and they'd probably tell the dealership service manager to go ahead and do it, but would you then really want to take your car back to them?
I would be a little POed too.
I do wonder whether it was worth your time to take advantage of these "free" service visits?
Tire rotation really only needs to be done 1X in 25K and an oil change using quality oil and filter should come to thirty bucks or less, so I'm not sure that your time investment was worth it, particularly since they shorted you one oil change.
You could call Toyota and they'd probably tell the dealership service manager to go ahead and do it, but would you then really want to take your car back to them?
Right so the 25k service does not include an oil change, per the service manual.
There’s a degree of irony here in that OP is calling the dealer ignorant when it reallly appears like OP is the ignorant one based on his responses.
‘Why didn’t you perform the service I didn’t ask for?!? Are you ignorant??’ LOLLL
It is my understanding that you can request for the upcoming service interval to be performed, but not the prior service interval.
For instance, I took my MIL's RX350h to the dealer at 9 months and 6K but requested for the 1yr/10K LexusCare service to be performed. Service writer and warranty admin had no issues with that.
From a warranty admin standpoint, requesting for a 20K service to be performed at 25K will cause all sorts of red flags.
For instance, I took my MIL's RX350h to the dealer at 9 months and 6K but requested for the 1yr/10K LexusCare service to be performed. Service writer and warranty admin had no issues with that.
From a warranty admin standpoint, requesting for a 20K service to be performed at 25K will cause all sorts of red flags.
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