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Me: sir you need a new tire to pass state inspection and I recommend a new wheel and TPMS sensor
Customer: a tire isn’t part of state inspections that doesn’t make any sense
Me: yes it is sir would you like me to show you in the book?
Customer yes because that’s not true so you can’t prove it
Me: pulls out book and shows customer
Customer: (jaw drops) uh well I guess I need a tire then
Me: uh yeah I just told you that
Customer: so can I get a discount since that’s a new rule?
Me: no sir this has always been part of a state inspection in Virginia
Customer: let me talk to the head manager
Me: gets manager
Customer and manager argue eventually customer gets mad and gives in and buys a new tire but refuses to get a new sensor or wheel. I have no idea what he hit or if he got run off the road or what but he messed it up somehow. I drove it in the shop on the rim but he drove it on the road like that so I don’t think I done much harm.