This site can't be reached message

Shel_B

Site Donor 2023
Joined
Aug 7, 2020
Messages
5,167
I've been getting this message when I try to access a particular website:

This site can’t be reached​

The connection was reset.

What does "The connection was reset." mean?
 
The site is broken, or your access to it is being blocked by a firewall at or near your end. This is common at schools and businesses.
 
That message means typically somewhere in the networking a server connection is taking a request (your url request) but returning nothing.
 
So, how do I fix this issue? I checked and discovered that the site works fine when accessed from a different location: It works fine in NYC where my sister accessed the site, and it works well at other local locations when I use a different service, for example at my doctor's office.

There's nothing I can do with my router or modem as we installed building-wide internet service and put transmitters throughout the building. What suggestions are there for resolving this problem?
 
So, how do I fix this issue? I checked and discovered that the site works fine when accessed from a different location: It works fine in NYC where my sister accessed the site, and it works well at other local locations when I use a different service, for example at my doctor's office.

There's nothing I can do with my router or modem as we installed building-wide internet service and put transmitters throughout the building. What suggestions are there for resolving this problem?
run a vpn. some browsers have them built in. It will otherwise slow the internet though.
That can also be blocked but most networks arent setup to do so.

The opera browser has one built in you could try and see if it fixes it for you.
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What site is it? If you have something like DNS filtering set up, it may be not working for you on purpose.
It's a word puzzle site: Just Words.

I don't know what DNS is, never set anything up. Everything was working well until it stopped.
 
I haven't read the entirety of this thread (I stopped at being "sensored") but if it doesn't work for you but DOES work elsewhere I would absolutely start by clearing my cache and cookies for that site.

What browser are you using, @Shel_B ? We'll steer you towards some instructions about how to clear cache/cookies for one site.
 
run a vpn. some browsers have them built in. It will otherwise slow the internet though.
That can also be blocked but most networks arent setup to do so.

The opera browser has one built in you could try and see if it fixes it for you.
View attachment 176200
I tried Opera with the VPN activated and the result was the same. Thanks for the suggestion.
 
I haven't read the entirety of this thread (I stopped at being "sensored") but if it doesn't work for you but DOES work elsewhere I would absolutely start by clearing my cache and cookies for that site.

What browser are you using, @Shel_B ? We'll steer you towards some instructions about how to clear cache/cookies for one site.


I'm using Google's browser. I think I cleared everything a few days ago, but if you want to point me to some instructions, I'll take another run at it.
 
And if you're curious: https://en.wikipedia.org/wiki/Domain_Name_System

(Very) basically, the Internet uses numerical IP addresses for computers to communicate with each other, but humans rely on alpha character domain names. DNS servers are the Internet's phone books. Type google.com into your browser and it'll make a request to your specified DNS server that returns an IP address of 172.253.62.102 which then takes you to their site.

You can use custom DNS servers that will not return results for ads, malware, porn, etc. That game site you're trying to get to may be filtered because those sites can be loaded with ads and malware. It may be working for other people because they aren't using the same DNS servers as you are. Just a possibility.
 
And if you're curious: https://en.wikipedia.org/wiki/Domain_Name_System

(Very) basically, the Internet uses numerical IP addresses for computers to communicate with each other, but humans rely on alpha character domain names. DNS servers are the Internet's phone books. Type google.com into your browser and it'll make a request to your specified DNS server that returns an IP address of 172.253.62.102 which then takes you to their site.

You can use custom DNS servers that will not return results for ads, malware, porn, etc. That game site you're trying to get to may be filtered because those sites can be loaded with ads and malware. It may be working for other people because they aren't using the same DNS servers as you are. Just a possibility.
Thanks for the info. The site worked perfectly for me for the last 6 - 7 months and then a few days ago stopped working. It also works for me when I log on from other locations, like at my doctor's office which is located about two miles from me. Hmmm ... it just occured to me that I may be using the cell lines instead of internet at the office.
 
run a vpn. some browsers have them built in. It will otherwise slow the internet though.
That can also be blocked but most networks arent setup to do so.
This can (and will) backfire.
I have been using a VPN through my router for several years. There are some websites (quite a few actually) that reject VPN connections, .gov websites are notorious for this. If I turn-off the VPN I can get through.
 
This can (and will) backfire.
I have been using a VPN through my router for several years. There are some websites (quite a few actually) that reject VPN connections, .gov websites are notorious for this. If I turn-off the VPN I can get through.
on a gaming site?
 
I have run across many websites that won't let me in without disconnecting from the VPN. I don't use any gaming sites so I can't comment on this specifically.
Could you list some concrete examples and which vpn?
The opera vpn isnt blocked by Chase, huntington, usbank, discover, state farm, citi, capitol one, hyatt, IHG, bitog, subaruforester.org or any other site I frequent.
it is slow as heck though.
 
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