I finally got the two new Firestone SZ50s on today. It took the tire dealer a good couple of weeks to get me the replacements (even though only one tire was bad) since the model is being discontinued. Nice to know the stuck with it rather than simply telling me they couldn't find any.
Coincidentally, the wife took her Pathfinder to this shop today. A couple of weeks ago she had run over a hunk of metal that ruined the right rear tire. I swapped it for the spare but now needed the spare tire mounted on the alloy wheel (the spare was on a plain old steel wheel) and obviously needed to replace the spare. He could have sold her a new tire and charged mounting/balancing, etc etc and we wouldn't have blinked. I fully expected that would be the case. Instead, he remembered he had two barely used (less than 5,000 miles )Bridgestone Duelers in that size and broke up the pair to sell her one and save us a few bucks. If that wasn't enough, he didn't charge for mounting and balancing because their prices always include M/B! Not only did he save us a good 30-40 bucks on the tire but the mounting and balancing was on the house.
I'm extremely pleased to have found a local shop that I can trust. I feel confident that they not only appreciate my business but also take pride in their work/products and guard their reputation and good name. I've not used this shop for repairs or maintenance other than tires or alignments but based on this experience I will not hesitate to do so in the future.
Coincidentally, the wife took her Pathfinder to this shop today. A couple of weeks ago she had run over a hunk of metal that ruined the right rear tire. I swapped it for the spare but now needed the spare tire mounted on the alloy wheel (the spare was on a plain old steel wheel) and obviously needed to replace the spare. He could have sold her a new tire and charged mounting/balancing, etc etc and we wouldn't have blinked. I fully expected that would be the case. Instead, he remembered he had two barely used (less than 5,000 miles )Bridgestone Duelers in that size and broke up the pair to sell her one and save us a few bucks. If that wasn't enough, he didn't charge for mounting and balancing because their prices always include M/B! Not only did he save us a good 30-40 bucks on the tire but the mounting and balancing was on the house.
I'm extremely pleased to have found a local shop that I can trust. I feel confident that they not only appreciate my business but also take pride in their work/products and guard their reputation and good name. I've not used this shop for repairs or maintenance other than tires or alignments but based on this experience I will not hesitate to do so in the future.