It is, but their coupons, discount circus games are a massive turnoff to me. The wife endures them and had ordered a few things. I saw nothing (even tools) that looked worth the time or money myself.
For a while my dad was asking me if this was legit with all the various claims of discounts for “spinning a wheel” or something similar. But in order to get that “discount” requires an additional purchase and it’s not clear what’s eligible for the discount later as well as how much.
But if you just want to buy something, it’s not bad if you’re disciplined and don’t worry about their “limited offers”. Just buy what you want and it usually arrives.
However, my dad has been receiving deliveries of stuff he didn’t order. And they’re clearly addressed to him, but there’s no invoice or anything. He had me look through his order history and definitely he didn’t order them. I think their model for US sales is to ship in containers from China and then go through a small army of US based distribution agents. I’m thinking one of these distribution agents routed items to the wrong customer, but there’s no way to return this stuff without paying to do that. And legally he doesn’t have to return any of it under federal law. I do feel bad since there’s probably someone who didn’t get an order, but there’s nothing my dad can do about it.
Your Rights When You Get Unordered Merchandise
By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t need to return unordered merchandise. You’re legally entitled to keep it as a free gift.
Sellers can send you merchandise that is clearly marked as a gift, free sample, or the like. And, charitable organizations can send you merchandise and ask for a contribution. It's your right to keep such merchandise as a free gift.
I remember decades ago a relative got an unsolicited approval set from the Littleton Stamp Company. His parents decided to pay the asking price and might have paid for the next month’s set but returned the following month and asked to discontinue it. However, I think legally they never ordered the first set and legally could have kept it without paying or returning it. The feds used to have a series of commercials about it, where one was of an Eskimo receiving a desk fan.