I feel compelled to say that flying Southwest Airlines was a great choice. I have flown Continental, American, United, and Delta, and the people at southwest were without a doubt the most friendly and helpful. They were very efficient, (the plane from MCO to ALB pulled to the gate, and the time between when we pushed back was 20 minutes. A fully loaded flight, too. Outstanding. The pilots were very good, they talked quite a bit too, made a few good jokes, while still remaining professional. They also did a great job on the landing, it was a very difficult approach due to weather conditions (high winds, and lots of turbulence). The equipment seemed in good shape, but the employees were the best I have ever experienced. 2 big thumbs up for Southwest.