+1 on Polaris. Once you fill out the initial unit registration you can do the sample info on-line and just attach a barcode label to the jar.
My experience has been an emailed report within three business days of the sample arrival, tracked by UPS. The CS people respond promptly and handle issues satisfactorily.
My experience has been an emailed report within three business days of the sample arrival, tracked by UPS. The CS people respond promptly and handle issues satisfactorily.