Should I complain To Corp ?
- Thread starter morpheus6d9
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The computer handles the warranty transactions. The employees have exactly 0% control over it, even the manager.
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Kestas
Staff member
Three years free replacement is generous to begin with. There was a time not too long ago where batteries were only expected to last 4 years.
All the batteries can be a [censored] and any brand could die on you.
As you learned here, buy based on the Store and where you think will give you the least Hassles for Warranty needs.
You shouldn't expect them to break the contract if you're late;
but just in terms of they will at least handle whatever you need to get done quickly without a runaround.
Last battery, I went with costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my costco.
As you learned here, buy based on the Store and where you think will give you the least Hassles for Warranty needs.
You shouldn't expect them to break the contract if you're late;
but just in terms of they will at least handle whatever you need to get done quickly without a runaround.
Last battery, I went with costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my costco.
Originally Posted By: raytseng
Last battery, I went with Costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my Costco.
Off Topic.
You pay sale tax on battery and core, when you return the core to get you deposit back they don't refund sale tax.
If you bring old battery and buy new one you don't pay deposit for core so you don't pay tax.
Not much, but the state of California tries to get every penny from you pocket if possible.
Last battery, I went with Costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my Costco.
Off Topic.
You pay sale tax on battery and core, when you return the core to get you deposit back they don't refund sale tax.
If you bring old battery and buy new one you don't pay deposit for core so you don't pay tax.
Not much, but the state of California tries to get every penny from you pocket if possible.
Originally Posted By: oldmaninsc
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
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Yes you'll get more satisfaction there then this board.
Good luck.
Good luck.
Originally Posted By: artbuc
Originally Posted By: oldmaninsc
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
Yes I got a fresh battery and yes I know who made the battery. I've been buying batteries for about 6 decades!
However, just because they are made by the same companny does NOT mean they are the same battery. I've had other J.C batteries sold at another major retailer last 6+ years.
Also - concerning Sears, it's not only the problem with the battery. I've bought a lot of items from Sears/Kmart and had trouble with just about all of them. It's not worth getting the employee discount for things that are inferior products.
It's my money, not yours so I can "blackball" a company if I please!
Edit: Also before you or anyone else asks - the car the Diehard battery was in was driven 120 miles a day (round trip) on the freeway and the battery was charged by me before installing.
Also - this was not an isolated incident. Many other family members and friends have had similar experiences recently.
Originally Posted By: oldmaninsc
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
Yes I got a fresh battery and yes I know who made the battery. I've been buying batteries for about 6 decades!
However, just because they are made by the same companny does NOT mean they are the same battery. I've had other J.C batteries sold at another major retailer last 6+ years.
Also - concerning Sears, it's not only the problem with the battery. I've bought a lot of items from Sears/Kmart and had trouble with just about all of them. It's not worth getting the employee discount for things that are inferior products.
It's my money, not yours so I can "blackball" a company if I please!
Edit: Also before you or anyone else asks - the car the Diehard battery was in was driven 120 miles a day (round trip) on the freeway and the battery was charged by me before installing.
Also - this was not an isolated incident. Many other family members and friends have had similar experiences recently.
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Originally Posted By: oldmaninsc
Originally Posted By: artbuc
Originally Posted By: oldmaninsc
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
Yes I got a fresh battery and yes I know who made the battery. However, just because they are made by the same companny does NOT mean they are the same battery. I've had other J.C batteries sold at another major retailer last 6+ years.
Also - concerning Sears, it's not only the problem with the battery. I've bought a lot of items from Sears/Kmart and had trouble with just about all of them. It's not worth getting the employee discount for things that are inferior products.
It's my money, not yours so I can "blackball" a company if I please!
Edit: Also before you or anyone else asks - the car the Diehard battery was in was driven 120 miles a day (round trip) on the freeway and the battery was charged by me before installing.
Also - this was not an isolated incident. Many other family members and friends have had similar experiences recently.
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
Originally Posted By: artbuc
Originally Posted By: oldmaninsc
Originally Posted By: morpheus6d9
so for next time are batteries from sears better ?
I had a Diehard go bad after a year and half. I have a close family member that works for Sears but I will not buy any more batteries from them.
Sears does not make batteries. If you are not going to buy another battery from Sears because one went bad, you should make sure you know who made the battery. Does not make any sense to blackball Sears. I know someone who did the same thing you did back when our local Sears Diehards were made by Johnson Controls. Guy went out and bought an Interstate with the attitude of "screw you Sears." Joke was on him because the interstate and Diehard were the exact same battery. Also, did you check the manufacturing date code to make sure you got a fresh battery?
Yes I got a fresh battery and yes I know who made the battery. However, just because they are made by the same companny does NOT mean they are the same battery. I've had other J.C batteries sold at another major retailer last 6+ years.
Also - concerning Sears, it's not only the problem with the battery. I've bought a lot of items from Sears/Kmart and had trouble with just about all of them. It's not worth getting the employee discount for things that are inferior products.
It's my money, not yours so I can "blackball" a company if I please!
Edit: Also before you or anyone else asks - the car the Diehard battery was in was driven 120 miles a day (round trip) on the freeway and the battery was charged by me before installing.
Also - this was not an isolated incident. Many other family members and friends have had similar experiences recently.
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
Originally Posted By: artbuc
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
You don't "give a rip"? Why did you write a whole paragraph about how wrong I was to "blackball" a company. I'm just trying to explain my situation and my feelings. If you don't like that - well I'm sorry. There is always the "ignore" feature!
Also - my initial response was only trying to help the o/p. Now I remember why I quit posting here for so long. You give your opinion and people jump all over you for it.
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
You don't "give a rip"? Why did you write a whole paragraph about how wrong I was to "blackball" a company. I'm just trying to explain my situation and my feelings. If you don't like that - well I'm sorry. There is always the "ignore" feature!
Also - my initial response was only trying to help the o/p. Now I remember why I quit posting here for so long. You give your opinion and people jump all over you for it.
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I would have said the battery died on the last day of warranty after store hours and that I came back as soon as possible when the store opened.
But yes, I agree that it sucks but the contract/warranty's replacement timeframe has to expire at some point and it was 1 day late for you.
But yes, I agree that it sucks but the contract/warranty's replacement timeframe has to expire at some point and it was 1 day late for you.
Originally Posted By: oldmaninsc
... You give your opinion and people jump all over you for it.
It's a public faceless forum, so people will write whatever. If someone writes an irrelevant response I find it best to simply ignore that post altogether.
... You give your opinion and people jump all over you for it.
It's a public faceless forum, so people will write whatever. If someone writes an irrelevant response I find it best to simply ignore that post altogether.
Originally Posted By: dishdude
1 day out of full replacement and they prorate? Wow. I'd say you ran into someone working the counter that lacks common sense.
Either that, or someone who works for a company with strict rules which can end up in termination if the rules are not followed to the letter.
1 day out of full replacement and they prorate? Wow. I'd say you ran into someone working the counter that lacks common sense.
Either that, or someone who works for a company with strict rules which can end up in termination if the rules are not followed to the letter.
If you're 10 feet from shore and you jump 9 feet you're going to be all wet.
If OP took the battery to store few minutes before closing time, they could not test it that night, only test the next day then OP may have reason to complaint if they only allowed pro-rated because of 1 day late(according to their computer).
Originally Posted By: oldmaninsc
Originally Posted By: artbuc
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
You don't "give a rip"? Why did you write a whole paragraph about how wrong I was to "blackball" a company. I'm just trying to explain my situation and my feelings. If you don't like that - well I'm sorry. There is always the "ignore" feature!
Also - my initial response was only trying to help the o/p. Now I remember why I quit posting here for so long. You give your opinion and people jump all over you for it.
Many people do not understand that Sears does not make batteries so i did not want people to blackball Sears because they think Sears batteries stink. Also, many people do not know that batteries have a freshness code so I wanted to point that out too. I have no problem blackballng a manufacturer if you got a lemon or simply lost confidence in their product. It is true that Sears imposes cost pressure on their suppliers similar to what Walmart does. However, if you shop carefully and talk directly with the supplier, you can usually ascertain if there are material differences between their labeled battery and those they supply to Sears. I have had terrible luck with JC batteries over the years and I have blackballed them.
I apologize to all for derailing this thread.
Originally Posted By: artbuc
Guess you told me. Feel better? I don't give a rip who you blackball. Free country.
You don't "give a rip"? Why did you write a whole paragraph about how wrong I was to "blackball" a company. I'm just trying to explain my situation and my feelings. If you don't like that - well I'm sorry. There is always the "ignore" feature!
Also - my initial response was only trying to help the o/p. Now I remember why I quit posting here for so long. You give your opinion and people jump all over you for it.
Many people do not understand that Sears does not make batteries so i did not want people to blackball Sears because they think Sears batteries stink. Also, many people do not know that batteries have a freshness code so I wanted to point that out too. I have no problem blackballng a manufacturer if you got a lemon or simply lost confidence in their product. It is true that Sears imposes cost pressure on their suppliers similar to what Walmart does. However, if you shop carefully and talk directly with the supplier, you can usually ascertain if there are material differences between their labeled battery and those they supply to Sears. I have had terrible luck with JC batteries over the years and I have blackballed them.
I apologize to all for derailing this thread.
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Originally Posted By: HTSS_TR
Originally Posted By: raytseng
Last battery, I went with Costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my Costco.
Off Topic.
You pay sale tax on battery and core, when you return the core to get you deposit back they don't refund sale tax.
If you bring old battery and buy new one you don't pay deposit for core so you don't pay tax.
Not much, but the state of California tries to get every penny from you pocket if possible.
Well 2 things were sold, so CA should get tax on the 2nd sale, even though the 2nd sale is a "replacement" .
If you want to get riled up, you should consider that when you sell a used car, it gets taxed again, so the same car sold 6 times nets CA 6sales tax transactions, versus a single owner netting them only 1 sales tax; even though there was only 1 car manufactured and on the road for the same period of time.
Then again, if you try to take Sears up on their warranty, they'll charge you $15 for battery testing installation random stuff. so there's that...
End of story, I suppose, choose your battles.
Originally Posted By: raytseng
Last battery, I went with Costco (which was selling interstate). Swaps are relatively fast (if you ever need to get it done)-although you do need to stop by 2 counters, (buy new battery, return old battery) both move fast at my Costco.
Off Topic.
You pay sale tax on battery and core, when you return the core to get you deposit back they don't refund sale tax.
If you bring old battery and buy new one you don't pay deposit for core so you don't pay tax.
Not much, but the state of California tries to get every penny from you pocket if possible.
Well 2 things were sold, so CA should get tax on the 2nd sale, even though the 2nd sale is a "replacement" .
If you want to get riled up, you should consider that when you sell a used car, it gets taxed again, so the same car sold 6 times nets CA 6sales tax transactions, versus a single owner netting them only 1 sales tax; even though there was only 1 car manufactured and on the road for the same period of time.
Then again, if you try to take Sears up on their warranty, they'll charge you $15 for battery testing installation random stuff. so there's that...
End of story, I suppose, choose your battles.
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