Last Monday, I took my 20 year old Ram 3500 into Sam’s to have the tires rotated. The truck is in pristine condition, with less than 130k miles on it. I’ve taken it to this particular Sam’s location the last three times I had the tires rotated. I do most of my own maintenance, but I no longer rotate my tires because of the weight of them.
On Saturday, after greasing the front end, I noticed dimples on my OE wheels. It looks like the tire tech used something to pry the lug nut cover off that put 15 to 20 little dents in the driver side chrome wheel. The front passenger side has a few as well. I was pretty upset, so I didn’t even look at the rears.
After getting cleaned up, I went to Sam’s to show them the damage. I was polite but firm with them. They said they would review the video and, in the meantime, I should get three quotes for new wheels. Now I’m debating whether it’s even worth my time to get the quotes. Practically everything on my truck is OE. The rims were a beautiful chrome. What should I do?
On Saturday, after greasing the front end, I noticed dimples on my OE wheels. It looks like the tire tech used something to pry the lug nut cover off that put 15 to 20 little dents in the driver side chrome wheel. The front passenger side has a few as well. I was pretty upset, so I didn’t even look at the rears.
After getting cleaned up, I went to Sam’s to show them the damage. I was polite but firm with them. They said they would review the video and, in the meantime, I should get three quotes for new wheels. Now I’m debating whether it’s even worth my time to get the quotes. Practically everything on my truck is OE. The rims were a beautiful chrome. What should I do?