Rant On.
I ordered a power steering return (suction) hose for my 2005 Toyota Avalon along with a couple of cabin air filters from Rock Auto. Notification showed it was shipped USPS on April 3, 2019. I kept checking the tracking on Rock Auto (RA) and USPS's website and it was shipped from RA's California warehouse. Normally a parcel shipment from California to Hawaii takes 3-5 days. Even with USPS's cheapest method, it takes 5 working days. On April 20, I launched a order cancellation and RA sail I needed to wait until April 23 to give USPS time to update the tracking. I went on today (April 23) to cancel this order and refund my money so I can buy it from the dealer. Their non customer friendly system says the cancellation request is in but I have to wait until April 30 so RA can put a trace with USPS. They said to return on April 30 and cancel the order. I've been ordering parts from them since 2006 but this was the last.
Rant off, thanks for listening.
I ordered a power steering return (suction) hose for my 2005 Toyota Avalon along with a couple of cabin air filters from Rock Auto. Notification showed it was shipped USPS on April 3, 2019. I kept checking the tracking on Rock Auto (RA) and USPS's website and it was shipped from RA's California warehouse. Normally a parcel shipment from California to Hawaii takes 3-5 days. Even with USPS's cheapest method, it takes 5 working days. On April 20, I launched a order cancellation and RA sail I needed to wait until April 23 to give USPS time to update the tracking. I went on today (April 23) to cancel this order and refund my money so I can buy it from the dealer. Their non customer friendly system says the cancellation request is in but I have to wait until April 30 so RA can put a trace with USPS. They said to return on April 30 and cancel the order. I've been ordering parts from them since 2006 but this was the last.
Rant off, thanks for listening.
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