Road Force and Balance - Lazy Technicians

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Up until a few days ago, I never heard of Road Force when Balancing tires. Well I've been having a problem with a vibration on my Continental and could not get rid of it with a wheel balance. Heard that my local Ford dealer had a Hunter GSP9700 Wheel Balancer that also measures Road Force, so off I go and tell them I have a vibration and want to get it corrected. Tech shows me that the Road Force on the tires is (from bad to better) 42 lbs, 35 lbs, 27 lbs and 23 lbs. Then he says "the tires are no good, take them back where you got them and have them put on new tires". (Note that the ballance was spot on, but all he did was a "Road Force CHECK" not a correction. (I had him put the lowest Road Force numbers on the front). OK, I know that there must be a reason the Hunter GSP9700 would measure Road Force, that is, if the Road Force is off, it should be corrected. Checked both on the internet, and also a tire dealer up North that I have purchased from before, and told them. The response I got was "Whats so hard abour correcting the Road Force. The GSP9700 has you mark the wheel, and mark the tire. Deflate the tire, break the bead, slide the tire so the two marks line up, then reinflate the tire and then balance. No big deal, just takes a little more time.

Also learned that it measures the Loaded Runout of the wheel/tire combination, then measures, using other rollers, the runout of the wheel where the bead seats. THEN IT INSTRUCTS THE USER TO MARK THE TIRE AND WHEEL, remove from the machine, break the beads loose, rotate the tires on the wheel to match the marks, then re-inflate and remount the wheel/tire on the machine. Then spin it again to measure the results, and it s\then spins up again so balance weights can be applied in the usual manner.

Went back to Ford dealer and told him what I learned, and his response was that my tires were no good, (take them back) and that for him to do a Road Force Correction, it would take him an hour on each wheel and would cost me a lot. I told him to forget it (but I don't forget it). Lucky for me, must of my vibration is gone with the two lowest Road Force tires on the front.

Next, I telephoned a friend, who at one time was a Tech at this same dealer and told him what happened. He said, "Techs don't like to do Road Force Corrections because THEY DON'T MAKE MUCH MONEY DOING IT". Said if I bring it to his present dealership (about 100 miles away) he would do it reasonable. I told him no, I will live with it for now as it is a lot better.

Lastly, I telephoned that tire dealer up North, where I will be visiting in another two weeks, and he says that yes, they also have the Hunter GSP9700 and he will do the job for $17.95 per wheel. This is the best price I've seen, as my local dealer tech wanted to charge me three or four hours. (Idiot) Car is smooth at Interstate speeds, so I will wait until I'm up North, and have them do the Road Force Correction and re-balance up there.
 
My indy mechanic has a road-force machine, and resets it after each WHEEL/TIRE, not just every car, and not just every day. He's managed to fix many tire issues for me because of this. It definitely matters vs. the normal tire shops who may not have this specific equipment.
 
Id write a nasty letter to the original dealership after getting the job done at the other one and recording it.

Maybe youll get a gift certificate or something - might yield a few filters or something.

worth a shot, the ten minutes writing a letter, and a stamp.

JMH
 
The 9700 road force balancer is a wonderful machine,but as you found out,many techs are either untrained or more frequently just too lazy and dont care to take the time to aim for perfection {same with 4 wheel alignments}......very frustrating for an owner who is willing to pay the extra for persuing perfection-hard to find a tech who takes pride in doing the best, most accurate job without looking for shortcuts.
 
Originally Posted By: qship1996
The 9700 road force balancer is a wonderful machine,but as you found out,many techs are either untrained or more frequently just too lazy and dont care to take the time to aim for perfection {same with 4 wheel alignments}......very frustrating for an owner who is willing to pay the extra for persuing perfection-hard to find a tech who takes pride in doing the best, most accurate job without looking for shortcuts.


Not sticking up for non-motivated techs, but. It'd be interesting to know what you do for a living, and if EVERY daily function was aimed at "perfection", and if every job was done to your fullest capability without looking for shortcuts.

Bob
 
Nonsense like this makes me want to take all my business to an outfit like tirerack, and order a set of new wheels and let them road force balance them in house, and fedex them to my door.
 
Originally Posted By: alreadygone
Not sticking up for non-motivated techs, but. It'd be interesting to know what you do for a living, and if EVERY daily function was aimed at "perfection", and if every job was done to your fullest capability without looking for shortcuts.

Bob


Sorry Bob, but this is lame. Really lame.
 
Originally Posted By: alreadygone
Not sticking up for non-motivated techs, but. It'd be interesting to know what you do for a living, and if EVERY daily function was aimed at "perfection", and if every job was done to your fullest capability without looking for shortcuts.


Bob, you're taking this stuff too personally! I edited the offending post so it doesn't seem like we're targeting your business:

Quote:
. . . many people in all industries are either untrained or more frequently just too lazy and don't care to take the time to aim for perfection . . .
 
Originally Posted By: alreadygone
Not sticking up for non-motivated techs, but. It'd be interesting to know what you do for a living, and if EVERY daily function was aimed at "perfection", and if every job was done to your fullest capability without looking for shortcuts.

Bob


Posting that can't be good for business.
LOL.gif
 
Bob has a point. Our company can't afford to have everyone be a perfectionist. This is actually a point of contention between myself and my boss. I like to do a perfect job - he says it isn't necessary. He has a point.

Everybody chases the easy money.
 
When I was working I tried to make the customer [ who pay my wages] as happy paying for the repair as the company did receiving the money.
 
Originally Posted By: Kestas
Bob has a point. Our company can't afford to have everyone be a perfectionist. This is actually a point of contention between myself and my boss. I like to do a perfect job - he says it isn't necessary. He has a point.

Everybody chases the easy money.
Can the company not afford to in the long run?
 
Originally Posted By: moribundman
Originally Posted By: alreadygone
Not sticking up for non-motivated techs, but. It'd be interesting to know what you do for a living, and if EVERY daily function was aimed at "perfection", and if every job was done to your fullest capability without looking for shortcuts.

Bob


Posting that can't be good for business.
LOL.gif



Mori, wasting the time I do here (even though it's allways after business hours, or occcasionally on lunch break) probably isn't good for business. Just get a little ticked ocassionally that so many high handedly attack auto techs for the sort of indifference to giving the preformance their employers are paying them for that so common in the general American work force... MOST here will ocasionally have a bad day or sluff off an hour here or there, but are ready to loose the dogs of war if it should happen while their ride is on the rack!!!

Some might take time for a monent of self examination.

Bob
 
Originally Posted By: ctrcbob
Up until a few days ago, I never heard of Road Force when Balancing tires. Well I've been having a problem with a vibration on my Continental and could not get rid of it with a wheel balance. Heard that my local Ford dealer had a Hunter GSP9700 Wheel Balancer that also measures Road Force, so off I go and tell them I have a vibration and want to get it corrected. Tech shows me that the Road Force on the tires is (from bad to better) 42 lbs, 35 lbs, 27 lbs and 23 lbs. Then he says "the tires are no good, take them back where you got them and have them put on new tires". (Note that the ballance was spot on, but all he did was a "Road Force CHECK" not a correction. (I had him put the lowest Road Force numbers on the front). OK, I know that there must be a reason the Hunter GSP9700 would measure Road Force, that is, if the Road Force is off, it should be corrected. Checked both on the internet, and also a tire dealer up North that I have purchased from before, and told them. The response I got was "Whats so hard abour correcting the Road Force. The GSP9700 has you mark the wheel, and mark the tire. Deflate the tire, break the bead, slide the tire so the two marks line up, then reinflate the tire and then balance. No big deal, just takes a little more time.


Well to start with your tech really was not far off. Sure you can rotate the tire on the rim but you still need more info.

I used to do the hard core road force stuff when I was at my Ford dealership and am vastly familiar with the Hunter 9700.

At Ford they actually have a separate procedure for use with the Hunter 9700 to correct road force issues developed by the engineers as the guide on the machine is not as accurate as you'd like to think. First you check the road force variation as done initially. Mark the high spot. Check the wheels runout with the machine to verify a good rim. Rotate the tire on the rim 180 degrees and recheck. If the new high spot is with in 4" of the original mark and is still high you have a bad tire and it is out of specification. If not you rotate the tire 90 degrees and restart the procedure.

Your Continental has a Ford Specification of 18 lbs of Road Force Variation and with the given specs if your wheels are straight you almost guaranteed to have at least 3 BAD tires and 1 Marginal at best tire.

I have had to go as far as replacing all the tires and then return a replacement or two to for yet another tire. So yes I have balanced up to 10 tires for one vehicle and then to take tire that are still close to limits install them by hand and then drop the car or truck on all 4 tires before torquing down the wheels to get another 10 lbs of runout out of the assembly.

If you had steel wheels I might have possible hope for 2 tires but a Continental should be aluminum and you'd be lucky to get the 23 lb tire in spec.

Your tires are bad get new ones.
 
I just had a road force balance done on my winter tires & alloys. Haven't put them on the car yet to see if last winter's vibration has disappeared.

But I was surprised to see that they used clip-on weights on the backside of the wheel, instead of stick-on weights (like Tirerack did when I purchased the tires and wheels). It's been 20 years since I last saw clip-on weights on an alloy wheel. Good news so far is that there is only 1 weight per wheel, and small ones at that.
 
Update: Very Happy:

My wife and I drove up to Penfield NY from Mount Dora FL, and went to Dunn Tire on West Henrietta Road. (This is the only Dunn location in the Rochester area that has the Hunter GSP9700 machine). They took the car in and I watched while the Tech did the Road Force Correction (and Balance). Took about one hour to do all four tires. What a machine. A laser beam shows the tech where to mark the tire, then he puts another device on the side of the wheel, and it tells him where to mark the wheel. Then he breaks the bead, lines up the marks, puts air in the tire, then checks the Road Force Numbers again. As long as the numbers are below 18 (mine were well below that) they are within specs. Then the tire is balanced. He does all four tires, marks them tire 1, 2, 3 and 4.After the last tire is corrected, the 9700 tells the tech which location to place each tire. After he was all finished, he made a printout for me on what was done and the Road Force numbers.

I could not believe how little they charged me. Their normarl price is $17. a tire, but because I am Navy (Military) Retired, they gave me the military rate of $15. a tire. Total was $60. plus tax. Best of all, I NOW HAVE A SMOOTH RIDE!!!

I love Dunn Tire. When I lived here full time, I always purchased my tires here. Now that I am mostly in Florida, I will make it a point to make sure when I am about to change my tires, to combine that with a family trip to Penfield.

When I go back to Florida, I hope to shame the dealership I dealt with down there. (Will try to get a price break on some other work I need before I leave for New Mexico in three weeks).
 
Bob,

There are a couple of things that jump out at me:

1) Where did you originally buy the tires? Did the tires have a lot of miles when you went to the Ford dealer?

My experience is that Tech's (and dealership folks, too!) are reluctant to work on tires that they did not originally supply. I have a ton of horror stories where many hours are spent trying to fix something someone else broke!

2) You reported the tires has having road force values of "42 lbs, 35 lbs, 27 lbs and 23 lbs. " Then you report that the work done got the "numbers are below 18 (mine were well below that)".

Well, those are just 2 incompatible statements. If true, then the original dealership really screwed up the mounting (which goes back to what I said in answer #1)

Let's take the worst case - 42# and it dropped to 16#. If so, then the tire was a 13# tire (a good number) and the rim was 29#(absolutely horrible). The rim runout should have been obvious from the beginning. (and another reason for the Ford dealer to distance himself from this issue.)

So before you go back to "shame the dealer", could you fill in the details, please? I'd hate it if YOU wound up with the "lecture" instead of giving it!
 
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The tire dealer I purchased the tires did a good job balancing the tires, but I had a vibration. (small dealer who probably never heard of Road Force or the Hunter GSP9700). In asking around, and on the net, I heard about the 9700, so I asked my Ford Dealer who said he had the 9700 machine. I told him I wanted to get the correction and balance.

My Ford Dealer then checked the balance, and THE TIRES WERE ALL IN BALANCE, only the Road Force was off with the numbers I gave.
He gave me all kinds of excuses not to do the correction, assuming he even knew how to do the correction. First thing he said was "the tires are no good, take them back". Next he told me that that they tried to do it on a car once, and it took them four hours to get the job done (like I believe that)

The Road Force numbers are now as follows, plus the location the
9700 machine instructed the tech to place them.
13 lbs to left front.
11 lbs to right front.
8 lbs to left rear.
14 lbs to right rear.
All tires measure the same diameter, 25.4 inches.

All I know is that the car now rides smooth and the problem is fixed and best of all, I am a happy camper .
God Bless Dunn Tire (of Western New York)
 
Originally Posted By: ctrcbob
...........

The Road Force numbers are now as follows, plus the location the
9700 machine instructed the tech to place them.
13 lbs to left front.
11 lbs to right front.
8 lbs to left rear.
14 lbs to right rear...........


The positioning is done to minimize tire pull. Have you noticed an improvement in straight line tracking on the freeway?
 
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