Originally Posted By: MrCritical
I have found 1 constant in over 30 years of sales, service,parts, and management in all 3.
The really irate customers? They're not really that angry at a failure of the car.
The wife/husband yelled at them last night. They just lost their job. They're getting a divorce. They just got a speeding ticket/dui. They just found out their daughter is pregnant or their son is going to be a dad. A problem with the car just gives them something to focus their anger on.
If you can be calm and get past that initial blowup, all will be ok. Most people understand that machines screw up from time to time.
There is that occasional meth/crack/crank head to deal with, but that's another story...
Dude, youv'e got this thing called "life" nailed down now ,don't ya? Great post, others should re-read it
Steve
I have found 1 constant in over 30 years of sales, service,parts, and management in all 3.
The really irate customers? They're not really that angry at a failure of the car.
The wife/husband yelled at them last night. They just lost their job. They're getting a divorce. They just got a speeding ticket/dui. They just found out their daughter is pregnant or their son is going to be a dad. A problem with the car just gives them something to focus their anger on.
If you can be calm and get past that initial blowup, all will be ok. Most people understand that machines screw up from time to time.
There is that occasional meth/crack/crank head to deal with, but that's another story...
Dude, youv'e got this thing called "life" nailed down now ,don't ya? Great post, others should re-read it
Steve
