Having moved from automobile sales to the parts department, I get to see a whole different side of the industry. I thought that shoppers were jerks, trying dealing with folks in the repair shop! Jeez.
First, very sorry that you broke down in the middle of nowhere. It is 140 miles to the the next town of any size. If you want to take your vehicle there, please feel free to find your way back to the interstate. If you insist that we "work you in", please understand that when you are told it could be a couple of days, it could be a couple of days. No, we don't care where you came from, how big a fish you are in your town, or how much money you have. The local farmer who brought his truck in ahead of you has purchased that vehicle here, three or four before that, and will probably buy three or for more before he dies. In addition, he has them serviced here on a regular basis. We won't push him aside to accomodate you.
Secondly, yes we will replace the failed injector under warranty. No, we will not replace the other three because you feel they "might" fail also. If we replace them and the manufacturer doesn't approve it, guess who pays the bill? We do! If you want to replace them at your cost and take the issue up with the manufacturer, we will gladly replace them. No, we didn't get your vehicle in today. When we told you tomorrow, we meant tomorrow. May not get it in either if you keep calling every two hours to see "how we're coming on it".
Lastly, when we said the cost would be about $x dollars, we meant "about". When we get into the engine and find other problems, you have to pay for those repairs as well. You can't always tell whats wrong with a vehicle until you get into the repair. Yes, it does suck that you have some expensive repairs to make to your vehicle. Not our fault. Do you want us to fix it or slap it back together so you can limp it out of here (after you pay for the repairs thus far, of course)?
Rant over
First, very sorry that you broke down in the middle of nowhere. It is 140 miles to the the next town of any size. If you want to take your vehicle there, please feel free to find your way back to the interstate. If you insist that we "work you in", please understand that when you are told it could be a couple of days, it could be a couple of days. No, we don't care where you came from, how big a fish you are in your town, or how much money you have. The local farmer who brought his truck in ahead of you has purchased that vehicle here, three or four before that, and will probably buy three or for more before he dies. In addition, he has them serviced here on a regular basis. We won't push him aside to accomodate you.
Secondly, yes we will replace the failed injector under warranty. No, we will not replace the other three because you feel they "might" fail also. If we replace them and the manufacturer doesn't approve it, guess who pays the bill? We do! If you want to replace them at your cost and take the issue up with the manufacturer, we will gladly replace them. No, we didn't get your vehicle in today. When we told you tomorrow, we meant tomorrow. May not get it in either if you keep calling every two hours to see "how we're coming on it".
Lastly, when we said the cost would be about $x dollars, we meant "about". When we get into the engine and find other problems, you have to pay for those repairs as well. You can't always tell whats wrong with a vehicle until you get into the repair. Yes, it does suck that you have some expensive repairs to make to your vehicle. Not our fault. Do you want us to fix it or slap it back together so you can limp it out of here (after you pay for the repairs thus far, of course)?
Rant over
