never new about MVNO's until this forum + to that i say THANKS, refills from "others" is also new to me, old guy learning new tricks SLOWLY!! i called wirelessrefills.com as directed + got a human that got everything sorted so my airvoice acct is good for now until their web gets functional. i got a human from airvoice yesterday + got a code to reset my log in but without explicit instructions i had no luck, my fault somewhat as i never asked because i was excited getting connected, so give it another go when i can set + wait while puttering around the phone