You misunderstood. You didn't mess up, Blackstone did. If indeed you used 5w-20 oil, like it says on the report, then the viscosity they report (9.53) is too high. That value equates to a 30 grade oil, and they don't say anything about it. At the very least, they should flag it in bold and make a comment about the viscosity reading higher than the 20 grade spec. Did the oil thicken? Was their machine out of calibration? I guess we'll never know. Next time, try Oil Analyzers. Their results seem to be more accurate across the board. Plus they include TBN and oxidation in their price, which is about the same as Blackstone's (without TBN and oxidation). You'd have to pay BS extra for those numbers, which would put the cost of their analysis to $70.