Last winter the rear diff on my 2007 Mustang GT started whining, got worse over the course of a couple of months so I bit the bullet and took her into the local Ford dealer. They wanted $2600 to rebuild the diff, I said your nuts. Went to a local trans shop and they said $2400 for a remanufactured unit from NAPA with full warranty etc. I got the trans shop to go ahead. A couple weeks after picking her up the rear end started whining again, a week after that it was BAD. Took her back in they said hmmm, no problem. A couple weeks later a new rear end arrived and they put that on. I drove away and the second I got over 3 mph it was humming. Called the next morning (had to pickup after hours because I have a job) told him it was humming really bad and asked, didn't you road test it? He said yeah, it was fine yesterday...whatever. He started looking for another rear end, supply shortages are in full bloom and they couldn't find one for about 3 months. Took it in, they put on the "new reman" unit, I pick it up for the 3rd time with the 3rd rear end. Service writer tells me over the phone that I'm not gonna be happy because he drove it himself and said it wasn't "quite right". I pick it up that night and yup you guessed it! Over 40mph and its whining like a 4 year old.
Now this service writer is GOOD, I don't usually have much patience but what can I do? They have $2400 of mine and I have a rear end that is VERY clearly not working correctly. Told him he needs to get with the owner and figure something out because at this point it is beyond absurd. He locates another rear end, I take it in and they replace it. Yup drove it home a few days later and it sounds terrible. A couple of weeks ago it felt like one of the wheels was out of balance so this past weekend I took it into one of those shady used tire guys to balance the tires. Guy pulls off the rear left tire and says whoa man you need some brake work, I said why he pointed at the inside of the rim, it is covered in thick clumpy grease. I touch the backside of the rotor and it is absolutely covered in gear oil. So now it looks like I need new pads and new axle seals, my car drives like poop (still feels like a tire is way out of balance but now I'm guessing it is rear axle related???) and I'm really really sick and tired of dealing with this. It has been over 15 months with 4 rear ends.
Any advice from people that have dealt with something like this? Can I get my money back at this point? The service writer is a nice guy and swears they are doing their best, but I'm afraid their best is terrible.
Now this service writer is GOOD, I don't usually have much patience but what can I do? They have $2400 of mine and I have a rear end that is VERY clearly not working correctly. Told him he needs to get with the owner and figure something out because at this point it is beyond absurd. He locates another rear end, I take it in and they replace it. Yup drove it home a few days later and it sounds terrible. A couple of weeks ago it felt like one of the wheels was out of balance so this past weekend I took it into one of those shady used tire guys to balance the tires. Guy pulls off the rear left tire and says whoa man you need some brake work, I said why he pointed at the inside of the rim, it is covered in thick clumpy grease. I touch the backside of the rotor and it is absolutely covered in gear oil. So now it looks like I need new pads and new axle seals, my car drives like poop (still feels like a tire is way out of balance but now I'm guessing it is rear axle related???) and I'm really really sick and tired of dealing with this. It has been over 15 months with 4 rear ends.
Any advice from people that have dealt with something like this? Can I get my money back at this point? The service writer is a nice guy and swears they are doing their best, but I'm afraid their best is terrible.