Originally Posted By: HangFire
The point of the UOA is to find if their theory of filter clogging leading to media failure has any basis in reality.
Purolator might have been right. But, they've lost a lot of credibility over the last while, so I'm skeptical. Trying to pin everything on end users doesn't help. You shouldn't buy more oil filters than you need. Your engine overloaded the filter. Well, you cut open the oil filter, so we're not going to even talk to you.
They're sounding just like the neighborhood shop whose rebuild fails and then has the canned responses of you should have used something thicker than the recommended oil (if you used the recommended oil) or you should have used the recommended oil (if you used something thicker) - as in the customer never gets it right, no matter what they choose to do.
The point of the UOA is to find if their theory of filter clogging leading to media failure has any basis in reality.
Purolator might have been right. But, they've lost a lot of credibility over the last while, so I'm skeptical. Trying to pin everything on end users doesn't help. You shouldn't buy more oil filters than you need. Your engine overloaded the filter. Well, you cut open the oil filter, so we're not going to even talk to you.
They're sounding just like the neighborhood shop whose rebuild fails and then has the canned responses of you should have used something thicker than the recommended oil (if you used the recommended oil) or you should have used the recommended oil (if you used something thicker) - as in the customer never gets it right, no matter what they choose to do.