I e-mailed Pam twice with no response regarding using a longer filter for a Nissan application. I called 1-800-526-4250 to try and get an answer. The gentleman on the other end of the phone was in my opinion rude and argumentative. Anyone else run into this? Here's a copy of my e-mail
Pam,
After I sent you two e-mails, and got no response (no harm) I decided to call your 1-800-526-4250 number to ask the same question regarding filter compatibility. I found the man on the other end to be rude and argumentative. He would not be my customer service rep under any circumstance. Excellent filters, but poor customer service. I know you have no control over this, but perhaps you could forward this e-mail to your management team.
Thank You,
Steven
Pam,
After I sent you two e-mails, and got no response (no harm) I decided to call your 1-800-526-4250 number to ask the same question regarding filter compatibility. I found the man on the other end to be rude and argumentative. He would not be my customer service rep under any circumstance. Excellent filters, but poor customer service. I know you have no control over this, but perhaps you could forward this e-mail to your management team.
Thank You,
Steven